Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
Just awaiting a new samsung S20 ultra big screen. Is it possible to copy everything to it from my S8 but retain the S8 to take out occasionally when S20 too big? Don't suppose a duplicate sim is possible but could I interchange between phones when ne...
I’m struggling to pay 2 bills at once this month and I was told I can do a payment plan but I’m not sure on what one is. Please can someone explain what the payment plan entails
I’m looking to get my number unblocked so I can use it to buy apps of the play store. How can I do this please?
Hi i have a military discount code o my monthly network tariff, could you help me as I don't know where or how to add this to my account? ThanksEve
I cannot pay my phone bill due to recently losing my job last month because of Coronavirus. O2 have cut off my line completely so I cannot make any calls. i can’t even call O2 !!!!!!!!! I’m not sure on what I should do, I am currently not near an O2 ...
Hi,I currently have an iPhone with 90gb of data a month allocation. I also have a cellular iPad on my account with a 500mb allocation (both on same account) and would like to be able to share data between the two (which the website suggests I can do)...
Hi, as the title says, I was accepted for a Payment Deferral for 3 months for my airtime bill today. The man at O2 said it ends in December, so does that mean that the months in which the Payment is deferred is this months, october, November and then...
I have reported an issue twice but all that I get back is there are no faults?? My signal on my iPhone X inside my house has dropped to 2 bars and constantly drops calls. 7 seven attempts I had to call my mother and it kept dropping out? Same to my s...
Hi there. I recently lost my phone so have replaced it with the exact same phone. Staff member at the shop said I could use the same number. I have put the SIM card in the phone and it says o2 in the top left, but I cannot make calls or send and rece...
Hi there,My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a n...
