O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Transfer sim and data to new phone

Just awaiting a new samsung S20 ultra big screen. Is it possible to copy everything to it from my S8 but retain the S8 to take out occasionally when S20 too big? Don't suppose a duplicate sim is possible but could I interchange between phones when ne...

Bruce2 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Payment plan

I’m struggling to pay 2 bills at once this month and I was told I can do a payment plan but I’m not sure on what one is. Please can someone explain what the payment plan entails

Sophielou by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Apple Play Store

I’m looking to get my number unblocked so I can use it to buy apps of the play store. How can I do this please?

ChrisES27 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi i have a military discount code o my monthly network tariff, could you help me as I don't know where or how to add this to my account? ThanksEve

Ev by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bill overdue

I cannot pay my phone bill due to recently losing my job last month because of Coronavirus. O2 have cut off my line completely so I cannot make any calls. i can’t even call O2 !!!!!!!!! I’m not sure on what I should do, I am currently not near an O2 ...

Ch1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data sharing between devices

Hi,I currently have an iPhone with 90gb of data a month allocation. I also have a cellular iPad on my account with a 500mb allocation (both on same account) and would like to be able to share data between the two (which the website suggests I can do)...

antmills by Level 1: Joiner
  • 12 replies
  • 0 kudos

Call drop out and low signal

I have reported an issue twice but all that I get back is there are no faults?? My signal on my iPhone X inside my house has dropped to 2 bars and constantly drops calls. 7 seven attempts I had to call my mother and it kept dropping out? Same to my s...

WayneTaz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cannot use new phone after blocking old one

Hi there. I recently lost my phone so have replaced it with the exact same phone. Staff member at the shop said I could use the same number. I have put the SIM card in the phone and it says o2 in the top left, but I cannot make calls or send and rece...

DaBiscuit by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim not recieving texts

Hi there,My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a n...