O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Get an MCK for my phone

I recnetly upgraded my phone with O2 and wanted to give my old phone (S7) to my girlfriend since her phone was from the dark ages. I put her SIM into the phone and prompted for a PUK. I falsely assumed it was her PUK, not mine and put in the code thr...

Sudds by Level 1: Joiner
  • 4 replies
  • 0 kudos

Unknown number appears on the persons phone I am texting,

When I send a text to a person who is correctly on my Contact List and my correct name and my correct number is on their phone's Contact List, when they open the text they see an unknown number (no name) at the top of the screan and a message saying ...

Rusty3639 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone can't top up

hi can someone help me please got a new phone huawei y6s but I can't top up keeps saying top up unsuccessful don't know what I'm doing wrong help please thanks

Joyce445 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Bringing old number from different provider

Seems my first message went astray! Just joined O2 I was given stac instead pac number (not know difference until replied not taking old number) I now have pac number, and I am waiting the sim. Trying to change to old number just sends me on a loop- ...

Eliora by Level 1: Joiner
  • 2 replies
  • 0 kudos

Network abroad

Whenever I travel abroad I fail to connect to a network. I reboot my phone and nothing, I change from connecting to a network from automatic to manual and nothing, and then also reset my network settings and nothing. Can’t call O2 because they are on...

Jbeacom by Level 1: Joiner
  • 1 replies
  • 0 kudos

New Apple XR sim not provisioned

How do I get my network on new phone, everything else is there but no network and it says the sim is not provisioned.

Resolved! Possible hoax message

ive just recieved a message saying you cant process my payment this month and to click a link to up date my payment details.My bill is direct debit??????Can anyone shed any light on this

Texts not transferred to new phone

I had my phone stolen, but have managed to sync everything to a new phone apart from my text messages. Does anyone know how to do this?

Bingo by Level 1: Joiner
  • 1 replies
  • 0 kudos