Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
I recnetly upgraded my phone with O2 and wanted to give my old phone (S7) to my girlfriend since her phone was from the dark ages. I put her SIM into the phone and prompted for a PUK. I falsely assumed it was her PUK, not mine and put in the code thr...
When I send a text to a person who is correctly on my Contact List and my correct name and my correct number is on their phone's Contact List, when they open the text they see an unknown number (no name) at the top of the screan and a message saying ...
I need to change my bank details for my direct debit.
hi can someone help me please got a new phone huawei y6s but I can't top up keeps saying top up unsuccessful don't know what I'm doing wrong help please thanks
What is the best time to try and speak to an o2 rep?
Seems my first message went astray! Just joined O2 I was given stac instead pac number (not know difference until replied not taking old number) I now have pac number, and I am waiting the sim. Trying to change to old number just sends me on a loop- ...
Whenever I travel abroad I fail to connect to a network. I reboot my phone and nothing, I change from connecting to a network from automatic to manual and nothing, and then also reset my network settings and nothing. Can’t call O2 because they are on...
How do I get my network on new phone, everything else is there but no network and it says the sim is not provisioned.
ive just recieved a message saying you cant process my payment this month and to click a link to up date my payment details.My bill is direct debit??????Can anyone shed any light on this
I had my phone stolen, but have managed to sync everything to a new phone apart from my text messages. Does anyone know how to do this?
