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Resolved! Unwanted subscription renewal charges

’m being charged for disney plus bolt on, I never subscribed for it but did have a free trial when I upgraded my phone and it must have auto renewed when it expired. Please cancel this bolt on, I never use it and didn’t request it.

App

App never worked. 

Resolved! New APN Roaming Settings

Early in Dec 2023, I received an email from O2 which said......"It’s time to update the APN (mobile data) settings on your phone. If you don’t do this, you’ll be unable to data roam when you go abroad"I know HOW to change the settings but there is no...

SIM Not provisioned. No access to MyO2 and no help via call

Good morning, I've had a 'sim not provisioned' error on my phone for a day or so. Furthermore, logging in to my o2 account shows no services linked, and I can't receive the 2 texts to my number to relink my number, due to the above error. Calling 202...

Sp077 by • Level 1: Joiner
  • 1034 Views
  • 3 replies
  • 0 kudos

Resolved! Ongoing poor service - what to do?

Hi, My area is suffering with ongoing issues with a local mast - signal strength is a single bar, calls drop/don’t connect etc. This is the same within my house and outside; I have enabled wifi calling, but the issues still persist - ultimately, I’m ...

Porting

Aaaaaaah I’m still having issues with porting my number! got a PAYG sim on giffgaff after lots of issues of migrating my number when upgrading through a 3rd party. tried to port my number last week & apparently my temporary o2 contract has been disco...

Jillaboo by • Level 1: Joiner
  • 596 Views
  • 1 replies
  • 0 kudos

Resolved! My 02 account

Need to download roaming in South africa not sure how. Can you help me urgently please

DH5 by • Level 1: Joiner
  • 499 Views
  • 1 replies
  • 0 kudos

Resolved! Unable to access my phone details

I have had an O2 account for some time formy daughters phone. I have moved from Virgin to O2 recently, but when I try and add my iPhone to the exsisting account, it tells me I am already added. However when I access my account, my number is not there...

Medimati by • Level 1: Joiner
  • 699 Views
  • 3 replies
  • 0 kudos

Resolved! How to buy Zone 2 travel bolt on?

I’m in St Lucia, which is listed as Zone 2. But every time I try to purchase a travel bolt on (for data) on both the app and website I am only offered (3 different) Zone 3 options. Where can I purchase Zone 2 add ons? Have they stopped working? Is th...

Bmuzz by • Level 1: Joiner
  • 7201 Views
  • 1 replies
  • 0 kudos
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