O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! How do I do live chat ?

Need to live chat an o2 member of staff for SIM card issues. Damaged sim got replaced but they will only send me a 6 digit code through text.. I can’t receive texts or make calls..

Wais by Level 1: Joiner
  • 20 replies
  • 0 kudos

Visual voicemail

Hi I've tried setting up my visual voicemail service with 02. I've been advised by customer service on how to go about it. However my phone which is a note 10 plus doesn't seem to have the visual voicemail logo. Can anyone help?

Abs01 by Level 1: Joiner
  • 5 replies
  • 0 kudos

esim setup galaxy s10

Hi I'm trying to set up an esim on my galaxy s10. I have a monthly contract in UK, I'm in UAE and need a local sim card as calls are very expensive on UK sim.I would like to have O2 monthly contract on esim and local pay as you go as physical sim,Any...

rovdan by Level 1: Joiner
  • 4 replies
  • 0 kudos

Apple Watch and iPad pro

Hi, I’ve recently ordered an Apple Watch 6 the watch has developed a fault. Everything works as it should whilst connected to my phone. As soon as the phone becomes out of range the data connection to the watch fails. I can’t send or receive calls or...

Clare_599 by Level 1: Joiner
  • 7 replies
  • 0 kudos

Broken phone

Hello I have broken the back of my phone and the screen. How can I get this fixed

Katie20 by Level 1: Joiner
  • 1 replies
  • 0 kudos

My phone number is different to the one on my account

Hi, when i got my contract 3 years ago i transferred my original number so i could keep it. But on my o2 account it’s a totally different number and i have only just noticed this as I was trying to sort my upgrade out. I couldn’t complete the transac...

Phone number change

I need to change my number immediately, how can I do this if the lines are closed due to covid. Thanks

Lauren11 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Apple Watch

I ordered an Apple Watch last night and realised I’ve ordered the wrong size I ordered 44 and I wanted the 42 is there anyway I can change the order

Cport by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Upgrade

I’m on sim only, can I still get a upgraded phone?

Grambo by Level 1: Joiner
  • 2 replies
  • 0 kudos