O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 121 replies
  • 5 kudos

Nintendo switch

Hi I’ve ordered a Nintendo switch great console and have paid £30 so far I’ve not revived the consol or had any other information other than an order number

Stevea41 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Change of location

I've changed location recently from Manchester to Crewe. My mobile data is really horrible here it's so slow and not worth paying for 30gb if I can't even use it. Before I leave O2 I wanted to know if there is something that needs changing within O2 ...

Norbs by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone Credit

Hello. I am considering getting a new phone for my birthday in August. I am considering a Samsung Galaxy A71 on a 3 year pay monthly contract. Currently I use a Nokia Lumia on a Pay As You Go Basis. I am changing my service because I regularly almost...

Jeffrey by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! SIM 1 not provision

Hi, What does the message "SIM 1 not provisioned" mean? I ordered my upgrade online and received it today with a new SIM card. I am able to connect to Wi-Fi etc but I cannot make/receive voice calls or text messages. Does the "SIM 1 not provisioned" ...

Resolved! Blacklisted

Hi, I have purchased a Samsung S8 G950f and found that it is blacklisted, I did a proper search and found that it was blacklisted by o2 (UK) on 28/05/2018 at 10:44:33am. As you can see, the phone has been on the blacklist status for a long time (almo...

MartinB by Level 1: Joiner
  • 6 replies
  • 0 kudos


Where's this Guru? He's been playing hide and seek since I've not received my phone. HEEEEEEELLLLPPPPPPPPPPPPPP!!!

International dialling tone on Wifi calling

Hi, sorry if this is in the wrong place. I have an o2 phone number. Since lockdown, I've been routing our old work landline to my mobile phone. I'm potentially going to be in France for several months, I can work remotely, but my boss doesn't want ou...

elenar by Level 1: Joiner
  • 7 replies
  • 0 kudos

Resolved! Gurus

During lockdown the gurus have not been in the O2 shops. Are they going to be back from tomorrow (17th)? Regards, Annette

Annette_H by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Increased payments

Why do you O2 , want to increase my payment? I'm in Spain as you know, however, O2 is owned by Spanish company Telefónica !!!!

DaveN by Level 1: Joiner
  • 1 replies
  • 0 kudos