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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2888 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5038 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15758 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8044 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7430 Views
  • 6 replies
  • 0 kudos

No phone signal or mobile data abroad (Europe)

For several years I have had no phone signal or mobile data whenever I am in Europe. When I turn my phone on initially it gets one bar of signal for about a minute and then it drops off, and I am entirely reliant on WiFi. I have had many conversation...

Lmc1 by Level 1: Joiner
  • 205 Views
  • 1 replies
  • 0 kudos

Calls Dropping Out

I recently swapped across from a personal contract to a business one, no changes to phone (Pixel 7 Pro) or the SIM card itself, but now calls keep dropping out after c20 seconds, and the repeatedly thereafter. I have tried turning off the phone, turn...

AdamCCL by Level 1: Joiner
  • 192 Views
  • 2 replies
  • 0 kudos

Resolved! esim retrieval

Hi, I have got into a problem. I swapped my O2 plastic sim from my mobile to an esim and installed it on my new galaxy watch 6. Then I realized that it cannot send or receive any sms or calls. Now I am trying to move that esim back to my mobile eithe...

Fahad1 by Level 1: Joiner
  • 211 Views
  • 1 replies
  • 0 kudos

Deactivate account

I have duplicate logins for my o2 and want to close one of them how do I do this?

lmswan24 by Level 1: Joiner
  • 208 Views
  • 3 replies
  • 0 kudos

Resolved! No Signal

Hi, folks I'm now well into my second day without a signal. I've checked the network status on the O2 page and it says that a nearby phone mast isn't working as it should and their engineers are on the case. This is the same message that was up yeste...

Khatru by Level 1: Joiner
  • 627 Views
  • 8 replies
  • 0 kudos

Question regarding pac code and transferring

Okay. So over a week ago I decided to leave EE and was given a pac code they shut down service to that number the very next day. I gave my pac code and put in for a port with O2 but ever since those guys have been messing me around. I was told it was...

aaronUk by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Resolved! esim activation on galaxy watch

I bought samsung galaxy watch-6 classic cellular which requires an esim. I was previously using a plastic O2 sim in my samsung mobile. I swapped my sim to an esim and installed that in my samsung watch using its mobile app (galaxy wearable) on the ph...

Fahad1 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Logging in to my O2

Hi I usually just enter a passcode to log in the my O2 app but just done that and it started flashing and wouldn’t let me log in then it’s asking me for username and password so just changed that and it still won’t let me log in to my, my O2 account

Emma123_ by Level 1: Joiner
  • 154 Views
  • 1 replies
  • 0 kudos

Resolved! IMEI bar lifting

Hello,Recently lost my phone I phone 11 pro and called o2 and asked them to bar the IMEI on the phone.I’ve now found the phone and called o2 three times stating this and asking them to lift the bar and being reassured by o2 that within 24 hours each ...

DH01 by Level 1: Joiner
  • 386 Views
  • 3 replies
  • 0 kudos