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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8090 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

My 02 app

Hi every one still haveing problems with my o2 app it was working till I got community rewards credit put on my account and it reset all my data mins and text to 0 spoken to 02 and they told me that it shouldn’t of done that has any one else had this...

Denzil2321 by Level 2: Apprentice
  • 806 Views
  • 4 replies
  • 0 kudos

Resolved! Not receiving OTP from bank

Hi, I need help urgently as I'm so frustrated now I switched to o2 network yesterday and successfully got my number ported. I switched because I was not receiving OTP from my bank on the Lebara network. Unfortunately, in facing the same issues even w...

Ismaila by Level 1: Joiner
  • 1166 Views
  • 3 replies
  • 0 kudos

Resolved! Correct my name

Hi the name is shown as Deerek Ferrier, it should be Derek Ferrier. Please amend.

Resolved! Poor photo quality with Samsung A52s

Hi,I am continually experiencing poor photo quality with my A52s. It's whenever I take a photo of a striped, spotted, zig zag object. The photo always turns out distorted or blurry/wavy. I visited my local O2 store today, they told me to message you ...

Pauly49 by Level 1: Joiner
  • 244 Views
  • 1 replies
  • 0 kudos

Resolved! [Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out

[Removed], my home address! the signal keeps fading and recovering or dropping out - it can stay out for half an hour. The same happens outside the building. I have no problems elsewhere. This has only been happening since the 5G rollout. I have live...

AJP830 by Level 1: Joiner
  • 276 Views
  • 2 replies
  • 0 kudos

Resolved! No service

Tel no [Removed] was changed from virgin last night this morning his phone is saying no service

Suemc410 by Level 1: Joiner
  • 305 Views
  • 3 replies
  • 0 kudos

Resolved! Cant Contact

Hi all, im having problems, So ive received and email to say they've cancelled all my extra which include calls and data, i have a pre agreed amount to pay each month which coincides with my actual bill and theres been a lot of issues to date with th...

FraserH by Level 1: Joiner
  • 357 Views
  • 3 replies
  • 0 kudos

Resolved! VAT invoicing - hair pullin gout

Dear O2. I do not want to watch videos on how to find something as basic as a VAT invoice. your billing site is the worst ever. All small business owners need is a big button - down load vat invoice. even logging in the user interface is needing some...

officepea by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Moto g8 no wifi calling

I recently joined o2 and have three numbers with them (2 kids and me). On my moto G8 power I have no option in the settings to turn on wifi calling, In my o2 it states that wifi calling is turned on for me. My sons both had it come up no bother on th...

Alcat by Level 1: Joiner
  • 1400 Views
  • 8 replies
  • 0 kudos