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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2889 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5039 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15759 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8045 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7432 Views
  • 6 replies
  • 0 kudos

Resolved! No service

Tel no [Removed] was changed from virgin last night this morning his phone is saying no service

Suemc410 by Level 1: Joiner
  • 304 Views
  • 3 replies
  • 0 kudos

Resolved! Cant Contact

Hi all, im having problems, So ive received and email to say they've cancelled all my extra which include calls and data, i have a pre agreed amount to pay each month which coincides with my actual bill and theres been a lot of issues to date with th...

FraserH by Level 1: Joiner
  • 357 Views
  • 3 replies
  • 0 kudos

Resolved! VAT invoicing - hair pullin gout

Dear O2. I do not want to watch videos on how to find something as basic as a VAT invoice. your billing site is the worst ever. All small business owners need is a big button - down load vat invoice. even logging in the user interface is needing some...

officepea by Level 1: Joiner
  • 237 Views
  • 1 replies
  • 0 kudos

Moto g8 no wifi calling

I recently joined o2 and have three numbers with them (2 kids and me). On my moto G8 power I have no option in the settings to turn on wifi calling, In my o2 it states that wifi calling is turned on for me. My sons both had it come up no bother on th...

Alcat by Level 1: Joiner
  • 1387 Views
  • 8 replies
  • 0 kudos

Error Code 90 on Watch Ultra

Hey Recently purchased an Apple Watch Ultra via O2, when trying to add the mobile plan i get error code 90. Tried unpairing/repairing, resetting etc but no luck. Any clues?

Resolved! Premium tex

How do I stop please 

Tw22 by Level 1: Joiner
  • 255 Views
  • 1 replies
  • 0 kudos

Replacement SIM x2 still no internet

Hi, for some reason my account was registered to an @o2.co.uk address for some reason, which prevented me from being able to access the community. After many toing and froing between customer service over the phone and in person o2 store advisors, it...

Resolved! Log in problem

I can't log in with my email address although I have changed my password.

Resolved! 18+ setting

How do I change the 18+ setting on my o2 account 

Hamza1 by Level 1: Joiner
  • 360 Views
  • 1 replies
  • 0 kudos