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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2822 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5014 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15672 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8009 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7400 Views
  • 6 replies
  • 0 kudos

Resolved! No service after porting number

I bought a second O2 phone for my daughter on 17/5/23. Starting up the phone it worked fine with the temporary number. After porting over her old phone number the phone has had no service since. I have spoken to numerous customer advisors who eventua...

Pol924 by Level 1: Joiner
  • 264 Views
  • 1 replies
  • 0 kudos

Resolved! Previous Virgin Contract

I was with Virgin but for moved to O2 but when someone calls me all that comes up Is unknown caller, this has been going on a few days. I never who's calling, does anyone else have this problem ?

Lozza17 by Level 1: Joiner
  • 271 Views
  • 1 replies
  • 0 kudos

Signal

I've been having issues with signal since 28th May and I keep receiving text messages from O2 saying they haven't fixed the problem yet . Is anyone else having problems? Portsmouth outskirts

Resolved! Roaming In Turks & Caicos

Hi, I'm getting conflicting information on this. I'm off to turks and caicos in a few weeks. It is listed on one page as being included in travel bolt on and one agent has told me that it is not and one agent told me that it is? Anyone able to check ...

dgboss10 by Level 2: Apprentice
  • 1027 Views
  • 5 replies
  • 0 kudos

Appealing signal issues

Both my wife and I switched from rolling sims on Vodafone about a year and a bit ago and since then we have both experienced very bad data connections along with calls dropping out. I brought this up with O2 and went through it h some diagnostics whi...

Brib88 by Level 1: Joiner
  • 489 Views
  • 4 replies
  • 0 kudos

Resolved! Poor signal

I've been experiencing poor signal in the general area of my home and the surrounding areas which is preventing me from using data and providing poor call quality. This has been happening since moving to the area in Setember. According to the network...

Sam1409 by Level 1: Joiner
  • 346 Views
  • 1 replies
  • 0 kudos

Visual Voicemail - how to turn off (Google Pixel 7Pro)

Hi everyone, first time posting on here so please be kind For over a week now I have been getting endless automatic texts from O2 telling me visual voicemail cannot be set up on my device.I have never attempted to activate it (didn't even know you co...

natd by Level 1: Joiner
  • 2433 Views
  • 3 replies
  • 0 kudos

wifi extra on tube

Hello on the london underground (in stations) I used to be able to use Virgin media wifi , but that option no longer exists. I understand "wifi extra" is for O2 customers, but when I try to connect to it, it simply says I am unable to. I am a pay mon...

jm74 by Level 1: Joiner
  • 703 Views
  • 5 replies
  • 0 kudos