O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! WiFi Calls

How do I register for WiFi calls, there isn’t an option on my02 to just turn it on

MarkC1210 by Level 1: Joiner
  • 1 replies
  • 0 kudos

MCK code

I am trying to find any help in obtaining a MCK code from o2, I spoke to o2 advisers and been sent to Samsung customer service as I was told o2 don't have access to it. Samsung told me they cannot do that as my network provider supposed to do that fo...

Nananna by Level 1: Joiner
  • 19 replies
  • 0 kudos

Faint calls

Hi I recently upgraded my phone and every time I make or receive a call the person can’t hear me and it’s very faint and keeps dropping out even though it says I have signal I have checked the coverage and it’s not that as this happens in different p...

Chloe14 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Uncollected item from o2 shop

Hello. I didn’t collect my order in time from my local o2 store as I was self isolating. I’ve been waiting on a refund as it has been at least 3 weeks now. Anyone have any ideas as customer service is just automated & I can’t check online as it’s not...

Fran99 by Level 1: Joiner
  • 2 replies
  • 0 kudos

iPhone X screen unresponsive

My iPhone X screen has gone completely blank and will not turn back on. I had a notification to say I had 20% battery life and the screen just cut out. The screen is unresponsive but the phone itself is still actually working, I can hear buttons that...

DanHobley by Level 1: Joiner
  • 3 replies
  • 0 kudos

Texted Swap 20220 from new sim

Hi there i texted 20220 sim swap from the new 02 sim and not my old i want to keep, will i lose the old number. Thanks

Anonymous by Not applicable
  • 5 replies
  • 0 kudos


i called into my local o2 store to change my address and was quickly told I wasn’t on any contract and could get my monthly sim only for £2 less.......great!i then found out I could get 6 months Disney + free..... keep getting txts to say I have days...

Lilydog by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim network unlock PIN

My phone has stopped working, I'm on SIM only, I have another phone, I've put the sim init and it is asking for SIM network unlock PIN. How do I get that?

SFournel by Level 1: Joiner
  • 1 replies
  • 0 kudos

Sim pin

Where would I find my sim pin? Thank you

Gemma01 by Level 1: Joiner
  • 2 replies
  • 0 kudos