O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos


I received an email recently saying I am able to add Disney+ for free for 6months but the link only leads to a dead end. How do I redeem this offer?

KW-P by Level 1: Joiner
  • 7 replies
  • 1 kudos

Resolved! New line

Hi I have an 02 number but also an EE number. My EE number I use for business but nu contract is due to end. So my question is will I be aloud to take out another line with you? And be able to use my EE number so transfer it to an o2 account? So idea...

Steve88 by Level 1: Joiner
  • 2 replies
  • 0 kudos

No 4G in Paris

Hi - I’m currently in Paris and can’t seem to get any data / 4G… Can you help? thanksbal

Balwant by Level 1: Joiner
  • 3 replies
  • 0 kudos

Huawei Mobile WiFi

Hi, I’m trying to connect my Huwei Mobile wifi, it come up on my mobile but when I put in the password that is on the inside of the device it says password not recognised. I’ve reset it a couple of times.I would be grateful for any advice.

Phone can’t connect to mobile data

My phone keeps saying cannot connect to mobile data.I followed all advice -turning phone on and off again, taking out sim and putting back in, trying sim in another phone (it works fine in my old phone) resetting network, nothing is working

Milly2 by Level 1: Joiner
  • 1 replies
  • 0 kudos


Hi guys since Thursday eve I have no 3G or 4g network any ideas they said there was an issue which has aplenty been fixed yet I still have nothing

Mark03 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Problems with calls

When I try to make calls, it says ''Your call cannot be continued''. I haven't been able to make phone calls for the last 3 days. It is a problem with all numbers

Resolved! Cancellation

Hi there, I want to change my tariff and also my billing for my contract. previously my bill has come out of my parent’s bank account with me paying them but I would like it to come out of my own and also want to move to a higher contract. I thought ...

BethanyT by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No signal

Hi On Friday I changed my contract to simm only as suggested by an O2 representative who rang me. Now I have no signal and no wi fi. I spoke to someone yesterday about the lack of wi fi and I’m am being sent a new SIM card but now I have no signal ei...

Grumpy1 by Level 1: Joiner
  • 1 replies
  • 0 kudos