O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! I can%E2%80%99t%20select%20my%20extra

I purachased a sim only today, upon selecting my extra I can pick my choice then it brings up a screen which says they will send a text for me to confirm it's me but the confirm button does nothing. Both online and the app. Help!

Resolved! Account billing help

I was late with my payment so my services where restricted the balance carried over to my next bill but I have now paid the arrears. my current bill is still outstanding however l have until 30 December to pay this but my services are still restricte...

Resolved! Unlock device

I can’t seem to unlock my iPhone XR via the MyO2 app. It keeps logging me out. Can you help me unlock my device please?

Sam87 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Sim

Hi, I've done a sim swap a few hours ago and I'm still unable to make or receive any calls.

Clorom by Level 1: Joiner
  • 2 replies
  • 0 kudos

Huawei Mate P20 Pro Locked pattern code

Hi, Desperate for some help please.............. I have either forgotten or my patterned unlock on my Huawei Mate P20 Pro has locked and I can't gain access to my phone. Have sussed that I can do a hard reset, but then lose everything off of my phone...

Resolved! new contract

hi, i ordered a new iphone 12 today on contact. i paid the £30 upfront cost by apple pay, then it said that i couldn’t pay my apple pay and had to use debit card. both payments went out totalling £60. will i get a refund on this?also, on a second not...

Resolved! How do I cancel free 6 month Disney Plus Subscription?

I received a text from 02 Sunday 20/12/20 stating the Disney Plus 6 months free subscription is included in my plan until 19/1/21.I dont want £5.99 per month charges to be carried over and to cancel this subscription.How do I do this?

RS100 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! 5G

How can I switch to 5G sim from 4G for my new 5G device

5g by Level 1: Joiner
  • 1 replies
  • 0 kudos


I spoke to CS to tell them I wanted to return a galaxy watch I just had delivered (not on contract) to which I was told an envelope would be sent out & to simply return it through special delivery which I did. I wasn’t told to fill in a returns form ...

Amiz143 by Level 1: Joiner
  • 2 replies
  • 0 kudos


Why has my 4G never worked when I am out of the house and not connected to WiFi? I’ve paid for data the last few years and never been able to use it

tweldon by Level 1: Joiner
  • 1 replies
  • 0 kudos