O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4550 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 671 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1157 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1403 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1156 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5138 Views
  • 120 replies
  • 5 kudos

voicemails

I have a samsung s10 lite, i am not getting notification of voicemails, anybody know how to turn these on?

Cant make calls

Why cant I make calls and why doesn't my internet work? Was fine earlier. It cant be anything to do with my bill

Sarah155y by Level 1: Joiner
  • 300 Views
  • 6 replies
  • 0 kudos

Buying another iphone

Hello I brought my partner a iPhone 11 it came today I want to keep it till Xmas day just have a questions 1 how do I get her number from giff gaff onto the new phone without her knowing as I’m guessing it won’t be possible to do on Xmas day and 2 wi...

Upgrade with free headphones.

I have received my upgrade today as promised but I have not received the free headphones included in this package. How do I get them?

LisaSacco by Level 1: Joiner
  • 142 Views
  • 2 replies
  • 0 kudos

unable to make or receive calls

Updated iPhone 12 Pro with 5G e-sim. Now unable to make or receive calls or texts.Can someone assist please?

4087 by Level 1: Joiner
  • 234 Views
  • 5 replies
  • 0 kudos

Resolved! Swapping number from water damaged phone

I have had to replace my phone as it got water damaged. I am trying to transfer my number to my new phone but cannot access the security texts sent to my old phone (I cannot swipe the screen and it is no longer charging). How can I get my number onto...