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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2604 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15389 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! Data Allowance Not Showing

Hi, I have just received a text message to tell me i have no Data left but every time i check my data in the app (which is horrible to use) and online it says that i have nearly the full amount of data. How can i get this to show what i actually have...

B21D by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Resolved! APPLE WATCH

I have been trying to set up mobile service for my Apple watch (a gift, not purchased at o2)When I put in my password it is saying incorrect log in although I am able to log in to my O2 with the same details.

Liz55 by Level 1: Joiner
  • 180 Views
  • 1 replies
  • 0 kudos

Esim

Twice I was sent a esim qr code and twice it failed to activate trying to speak to 02 on the phone is a joke don’t understand them and they don’t know what there doing

Esim3 by Level 1: Joiner
  • 199 Views
  • 2 replies
  • 0 kudos

Apple Watch Error Code 14

Hi, I am getting an Error code 14 when trying to set up mobile data on my Apple Watch. I have tried calling 202 they told me to rest my Watch and try again, this didn't work. I've been in store, they gave me a new SIM card but still having the same i...

A_bott by Level 1: Joiner
  • 557 Views
  • 8 replies
  • 0 kudos

iMessage/FaceTime will not activate after port

Hey guys. I ported over from 3 to o2 and this was completed on the 22nd. I am unable to use iMessage or FaceTime as the number will not verify. I’ve followed all the troubleshooting steps and even tried a new sim card but the problem still is occurri...

Suzy2 by Level 1: Joiner
  • 389 Views
  • 4 replies
  • 0 kudos

Resolved! Unable to enable Wi-Fi calling & Apple Watch Airtime - O2 not sure

I have been unable to enable my wi-fi calling on my iPhone 12 Pro, receiving the message "To allow Wi-Fi calling on this account, contact O2". I have also been unable to activate apple watch airtime through the watch app receiving the message "Your O...

Matt33 by Level 1: Joiner
  • 1108 Views
  • 14 replies
  • 0 kudos

Game needs download 1mbps we have but wont work

My son invested in a game which requires 1mbps to work and we have download speed of 8 but it wont work. His friends say we need to ask o2 to lift the download cap. We are on unlimited data so how do i get the flow to allow his game to work?

Sax by Level 1: Joiner
  • 219 Views
  • 3 replies
  • 0 kudos

Resolved! App not updating data usage

Currently in France so need to keep a check on usage but this month app isn’t updating what I’ve got left.

BK123 by Level 1: Joiner
  • 652 Views
  • 4 replies
  • 1 kudos