O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Phone dead S7

Hi my phone had died and I cannot reset it. I’ve tried to order an other online but it’s asking to send a verification code to my mobile which isn’t working. If I order before midnight I can get it delivered tomorrow how else can I verify who I am. T...

Lutties by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Unlocking an old i phone

I have an old iphone that I keep as a spare and I was going to let my daughter use it for a few months as her current phone is faulty but cannot be replaced until the end of her contract later this year. She is with EE and unfortunately when she puts...

Unlocking device

I just sent an unlocking request and was told this couldn't be done because my phone is not an o2 device. How can I unlock my phone if this is the case?

dtannam by Level 1: Joiner
  • 3 replies
  • 0 kudos

Wifi calling not working on new iPhone SE

Help please - I got a new iPhone SE yesterday (from O2) and set it all up, but there is no phone signal. I used to get only 1 bar but if it's 5G I won't get that yet. Ive checked my O2 account and wifi calling is enabled, but I can't turn it on on th...

AM21 by Level 1: Joiner
  • 5 replies
  • 0 kudos

New phone new sim same number sim not working

Hi, my wife recieved her new Samsung A21s yesterday (6th jan) along with a new sim. She has put the new sim in the phone, restored the back up from Google cloud of all her old phone settings, turned the phone off and on again but the sime does not ap...

Andy59 by Level 1: Joiner
  • 6 replies
  • 0 kudos

Resolved! Deleted o2 app..

Hi, I have inadvertently deleted the o2 app from my iPhone Home Screen.How can I get it back, please?ThanksQG

QPRgirl by Level 1: Joiner
  • 1 replies
  • 0 kudos

Poor signal strength

Why has my O2 signal (which was never great) got so much worse in the last few weeks? Postcode GU6 7PZ. You originally said you were doing some repair work nearby, but when it was finished my signal did not improve.

Connecting phone calls

When I try to make a call my phone either connects however I get no dial tone and it connects and I can’t hear anything or it completely crashes my phone and I loose all signal and internet. My phone has been completely tested by Apple and no faults ...