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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2957 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5053 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15847 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8066 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7450 Views
  • 6 replies
  • 0 kudos

Resolved! voicemail

How do I find my voicemail number?. I must have deleted it.

NealA by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

no Incoming calls since moving to 02

Hi, I've had no Incoming calls since moving to 02 from 24th June 2023. Called and online helpline, chatted on facebook page and visited shop but no luck. Can anyone sort this or do I move back to 3Mobile/SMARTY? Thanks Peter

PogiPeter by Level 1: Joiner
  • 191 Views
  • 2 replies
  • 0 kudos

Calls from one phone not always ringing on mine

When my wife calls, sometimes my phone rings normally, sometimes her call goes straight to voicemail, sometimes nothing happens at all. This doesn't happen with any other caller. I've tried blocking her and then unblocking, but that hasn't solved the...

Hornet by Level 1: Joiner
  • 168 Views
  • 1 replies
  • 0 kudos

Apple Watch ultra data setup code 14

I have rang about a week ago the guy said it will be sorted in 3 days still the same code coming up. I have had the watch about 2 weeks and am getting frustrated that I am not getting anywhere.i have read on here about a esim reset can anybody help p...

Ander by Level 1: Joiner
  • 223 Views
  • 3 replies
  • 0 kudos

Resolved! I seem to have lost my network

I'm currently in Northern Cyprus my screen broke whilst here I had a replacement fitted but my phones comeback working but I seem to have lost my network I can't find data roaming or data usage as I did. I only had an SD card in before but now thinki...

Tim858 by Level 1: Joiner
  • 277 Views
  • 1 replies
  • 0 kudos

Resolved! Two phones with same number

Just got a new mobile but want to keep the old mobile working also. Can I have a new SIM for the new phone but keep the same number in my existing PAYG tariff for both phones please?

ToneW by Level 1: Joiner
  • 464 Views
  • 1 replies
  • 0 kudos

Calls dropping

I am in Greece for a few weeks. My telephone calls made and received keep dropping. I am using a 4G service with Cosmote and the signal is strong. I have lost count of the number of calls I’ve made to O2. I ask for a call back if the call drops. It’s...

Bill2448 by Level 1: Joiner
  • 294 Views
  • 4 replies
  • 0 kudos