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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! Help

I'm in arrears as I'm struggling at the moment I've just lost my job recently and unable for afford alot however I am very back in employment and don't get a payment until next month on the 21st of July. My services and sim has been cut off and I hav...

Number Still Not Ported

I got my O2 SIM on Friday I had entered PAC code on Friday for number to be ported from another provider. Porting of number is still not done. Can someone let me know when the number will be brought to O2?

Magic by Level 1: Joiner
  • 786 Views
  • 9 replies
  • 0 kudos

incoming calls

Apple support tried to call me from Irland, they could not get through 

helen24 by Level 1: Joiner
  • 132 Views
  • 1 replies
  • 0 kudos

Error 14 adding Apple Watch data plan.

Hi please can someone DM me with help for this one? I had an issue on the first install of my watch (which did allow me to add the plan) and now the second attempt is generating error 14 when trying to add the plan. Looking at previous posts it appea...

Resolved! Wifi calling and 4G

Hi I’m trying to turn on wifi calling and the 4G setting on my phone but I’m getting a ‘call the customer service line’ warning on my screen?

AHA by Level 1: Joiner
  • 319 Views
  • 2 replies
  • 0 kudos

Resolved! 02

Does 02 customer service need to ask for your 3 card number on the back 

Kaitlin2 by Level 1: Joiner
  • 214 Views
  • 1 replies
  • 0 kudos

Resolved! Visual Voicemail

Constantly bombarded with this message, probably 20 times a day Sorry, your number doesn't support Visual Voicemail, so we can't set it up yet. Please contact your service provider for help.