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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2596 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4922 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15370 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7867 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7272 Views
  • 6 replies
  • 0 kudos

Resolved! Zon 1 bolt on not being offered in a zone 1 country

I'm in Mexico and want a zone 1 data package as displayed 100mb for £9. I am only being offered zone 2 & 3 which is double and triple the price. All contact options to speak with anyone O2 are not working, very frustrating!!!

Rich1234 by Level 1: Joiner
  • 355 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad

Hi I am currently in turkey I have 02 travel but cannot connect to network

John47 by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! Not Able To Find Address

Been trying to order a monthly pay phone form the o2 website however when checking out I’m unable to find my address? Yet it still show up on all the other websites I have ordered from.

Resolved! Sim not activated after swap. It has been 3 days.

My old sim has been deactivated following the swap, but my new SIM, despite being recognised as an O2 SIM by the phone, has not been activated. I can't call 202 for help because neither SIM works now.

Paul1610 by Level 1: Joiner
  • 226 Views
  • 1 replies
  • 0 kudos

Resolved! O2 contract terminated after requesting a PAC code numerous times

Hello, So I recently purchased a new phone/SIM with O2 and took out a contract around 2 - 3 weeks ago. I decided to move my number and ported it over from Voxi. This took a while (probably 4 - 5 days in total) during which somehow both sims were acti...

Akh40 by Level 1: Joiner
  • 387 Views
  • 2 replies
  • 0 kudos

‘Lost’ mobile number

I joined 02 (put sim in phone) on 13/6, gave 02 a PAC code and the number was ported from giffgaff to O2 on 14/6. giffgaff have confirmed my giffgaff sim is deactivated so no going back. Over a week later, 02 have not applied my old mobile number to ...

Xris by Level 1: Joiner
  • 242 Views
  • 2 replies
  • 0 kudos

Resolved! going to Dubai

Hi I am gong to Dubai . I want to use data their does any one have any idea what should I do

Gary20 by Level 1: Joiner
  • 275 Views
  • 1 replies
  • 0 kudos