O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Phone not delivered

I ordered a new phone on Dec 26th. Told it’ll be delivered by DPD. I’ve not received a new phone but when I look on my orders it says order complete. Where is my new phone??

KLJ77 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Transfer my phone number to a work colleague

Hi, how easy is it to transfer my current mobile phone number to a work colleague? Is it possible for me to get a new number for my phone and a PAC code so my colleague can take over my existing number?

Location services not working

After a couple of months tearing my hair out and getting unhelpful responses from O2 I spoke to someone today who fixed my problem. A while back I accidentally removed age verification from my kids phones and couldn’t re-enable it. I called O2 and th...

Resolved! Can’t swap sim

I upgraded my handset today and the salesman gave me a new 5G enabled sim. I traded my old handset in and they didn’t give me my old sim. To swap the sim they want to send a text to my number, which obviously isn’t working as I don’t have the sim! No...

Kvreed by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Sim change

Hi i have changed my daughter over from pay as you go to monthly contract and i rand the other day for her number to stay the same but it hasnt done that and i recieved an email to get in contact

Nina43 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Disney extra for 3 months free

So keep receiving reminders this offer expires tomorrow however still cannot activate-error. Something went wrong- incredibly frustrating

Gw3 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone Calls Keep Breaking Up

When I'm making phone calls the person I'm speaking to keeps complaining that the call is breaking up. Also, some calls just drop out completely.I've tried using a different handset but the same thing happened.I've tried making a call from the garden...

Iz by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Old Number

I have already spoken to someone at O2 and they have taken my details again and said that the number would be transferred by 6pm yesterday and still nothing. I have filled out the form online with the pac number and also spoke to someone over the pho...

MrsSmith by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! my02 online problem

hi my online product and service page will not clear down when i state i wish to keep my numbers and will not show me the details of my last number this is an IT problem which i have wrote in about and still not resolved !

paul60 by Level 1: Joiner
  • 1 replies
  • 0 kudos