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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2872 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5028 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15744 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8036 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7422 Views
  • 6 replies
  • 0 kudos

6 days no signal

No signal for 6 days wat can i do there are hundreds in the village and no signal people with out wifi have no contact what can 02 do surly they can’t bill next month

beefy1 by Level 1: Joiner
  • 92 Views
  • 2 replies
  • 0 kudos

Hel

I bought a new SIM card for my daughter’s first new mobile phone. I have gone to activate it in her mobile, and now my mobile phone will not make or receive calls. What do I do?

No service

I have no O2 signal all day, please help

Cpap by Level 1: Joiner
  • 144 Views
  • 4 replies
  • 0 kudos

No service since 6am.

My phone has not had service since I woke up at 6am this morning. There is no works in my area. I have tried turning it off and on and tried putting it into airplane mode too. This is ridculous! I need to be contactable!!!

Chloe41 by Level 1: Joiner
  • 97 Views
  • 3 replies
  • 0 kudos

Google Pay

I have tried everything to reset it and it wont work 

EC17 by Level 1: Joiner
  • 57 Views
  • 2 replies
  • 0 kudos

No service

Hi I don’t have service at my mobile phone, no data or signal. 

Rosy3 by Level 1: Joiner
  • 129 Views
  • 4 replies
  • 0 kudos

Voicemail

Voicemail isn’t kicking in when I don’t have reception. It just says can’t connect yr call pls try again later . It used to work fine not sure what happened. Tia

Annabrown by Level 1: Joiner
  • 51 Views
  • 1 replies
  • 0 kudos

Networks in Spain

Hey people, I did search past answers and the site but there's nothing more recent than 2022 so please forgive what I know must get asked a lot. I'm in Andalucia in Spain, right on the Portuguese border. Can anyone advise which is the correct (or bes...

Resolved! Change of O2 Portal

Hello, I've been called by people from several London based landlines, to tell me that the O2 portal will be changing on Monday 22nd of April and that they want to help me prepare for this to avoid loss of information or other issues. Assuming that t...

ES-Lewes by Level 1: Joiner
  • 146 Views
  • 4 replies
  • 0 kudos