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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2602 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4924 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15385 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7870 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7274 Views
  • 6 replies
  • 0 kudos

Resolved! How to remove a bundle

How do I remove my bundle on an old 02 sim it’s just a phone I use occasionally I have been on hold to 02 for over an hour I only want to remove a bundle and go back on pay as you go classic why is it so hard to get through to somebody

lyndseyco by Level 1: Joiner
  • 239 Views
  • 2 replies
  • 0 kudos

No mobile data

Was switched from virgin to o2, but have not be able to use my mobile date since, called the help lines but luck so far in helping me. I had no issues before the switch, need help please.

Cliffy by Level 1: Joiner
  • 313 Views
  • 3 replies
  • 0 kudos

PayGo SIM Card not working for a week now

I've transferred a number to Pay and Go with o2 from EE. However, the mobile has no service. The service went offline the second day and has since been off for the past week. I've phoned o2 customer support who just attempt to reset the SIM Card remo...

My iMessage is still saying waiting activation

I have recently upgraded my phone and I can’t send or receive text messages as my iMessages says waiting activation and I have tried everything to fix it? Is there anything else I can do?

Resolved! Change name on account

The name on my account has always been spelt incorrectly by Virgin (no idea why. I contacted them about it as well). I would like it to be corrected but there is no way of doing this if I use your site (e.g. Change payment details --> Enter your new ...

Whatever2 by Level 1: Joiner
  • 229 Views
  • 1 replies
  • 0 kudos

Resolved! Sim transfer

I want to transfer a number to my current 02 sim

Matt1510 by Level 1: Joiner
  • 161 Views
  • 1 replies
  • 0 kudos

Resolved! Need to get esim on Apple Watch reset

Hi, I need to get tech support to reset the esim on my Apple Watch. I had to restore the watch as the HR sensor had gone nuts. It's now giving me the error code 14 when I try to set up a data tariff (I already have this on my account, I just need to ...

S23 firmware

Anybody with a S23 can confirm what firmware they are currently on? as just got one yesterday and it's stuck on April update and says latest avaliable ! when may update was released a month or more ago and even the display S23 in store had may securi...

Joshk by Level 1: Joiner
  • 1511 Views
  • 16 replies
  • 0 kudos

Apple Watch

I have an Apple Watch and was on O2 PAYG. I have now changed to a monthly charged rolling plan. My Apple Watch says the O2 mobile service is not supported. Can anyone advise please?

Earlofdon by Level 1: Joiner
  • 407 Views
  • 5 replies
  • 0 kudos

Resolved! 5g

I use a Samsung S21FE 5G handset. Are all O2 PAYG sim cards 5G? Thanks

Steve6499 by Level 1: Joiner
  • 198 Views
  • 2 replies
  • 0 kudos