O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Unlock iPhone

Hi, I migrated over to a new network yesterday but have now found my iPhone is locked. My new SIM card has been swapped over to my old mobile number, but is not working at all. How do I now get my phone unlocked please?

Resolved! Bought Unlimited Data Plan for Mifi Dongle but can't activate sim

Hello I recently bought a MiFi device due to my property not being able to get any broadband. O2 have the best coverage and I am already with them on my phone contract. I followed the steps for the mobile data and since I already have a MiFi device, ...

L_grace96 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Help

My contract letter came through about my device plan. Can I keep paying what I’m paying now. Or do I have to pay that closing balance


If I have no data left but have unlimited texts why can I not send a text message

Iantoby by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff change

I’ve just changed my tariff for more data will I start getting more data straight away

Phone Bill Dispute

I have had an ongoing issue with O2 for 2 months now and not a single person has been able to help me. I had my phone stolen at the start of July and even though I reported it stolen the person who stole it was still able to spend £159.00 on my phone...

RS4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cannot send texts to random people on S21

I've got a new S21, only had it a couple of weeks.Randomly, it will not let me text people. This may be right from the first try for a new exchange, or I could be in the middle of a conversation with them and then I can't text them any more. I can't ...