O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Can’t start a web chat with support

Hi. I know the phone helpline is closed after 8pm, not that I can locate the number for it, but I can’t find a way of starting a web chat even though it says this is available 24/7. I go through the app and where it says to start a conversation this ...

Resolved! Setting up

Trying to sign in to my spark email app on new s21 won't let me keeps saying can't connect because unstable server connection tried soft reset what do I do?

Lazza56 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Discounts

Hi, I hope you can help, I just placed an order for iPhone 12 Mini price was great, I work for the NHS and have got a code, however, they are asking(O2) for proof I work for the NHS to verify ie, payslip, I have sent the word OPEN followed by my nhs ...

Resolved! My account, my number isnt on this account

My number says it's connected to this account but when I sign in my number is no where to be found. It's been like this for so long I just want my number moved to this account. But how will I find where my number actually is???

Resolved! No service

Hi.my phone has had no service all week and only gets a signal in WiFi areas(hotels, pubs etc). Never had this issue before. I work outside and need my phone but it isn’t connecting. I’m useless at troubleshooting and hope someone can point me in the...

StevieC1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Change direct debit

I can’t get through on the phone to talk to someone about changing my direct debit is there another number I can try

Pd2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No signal

I have been experiencing signal problems we have 4 phones at this address all 02 network and none of us can get a signal this happened ladt month as well and was of for 4 days we were told a madt wss down and has now been repaired but still no signal...

Resolved! New sim

I've received my O2 SIM card and put in phone. I gave my Pac code when ordering. When should by new SIM revert to my old number? Is there anything else I need to do?

Gilo1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

poor internet speed 0.3mb / sec

when will the work on the post code tn11 postcode removed for privacy be finished? 2 months already problems with the Internet, and 3g

rimmus by Level 1: Joiner
  • 1 replies
  • 1 kudos