Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...
Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...
Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...
Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...
Hey,Hoping someone here can help me or an O2 support expert can assist.I was a trouble free Three mobile customer a few weeks ago, but then our mobile network accounts were moved to O2. We were assured this would be seamless.Last Monday afternoon the...
Been informed by bank that a new direct debit is being set up, o2 haven’t sent me any info as to this happening. Can you confirm this is the case?
I've tried customer services umpteen times and they have been unable to solve 2 problems I have with O2 at the moment. I upgraded my contract and changed from a 4G sim to a 5G sim but in doing so my phone has been unable to keep 4G.. I'm not in a 5G ...
My phone will not make phones calls whilst in greece. I've tried everything suggested on many forums. It just calls then stops and cancels my signal, any ideas thanks
Screen has just gone black and even when i turn it off & on it wont come on, front screen is ok
Hello, i have just changed from Sky to Virgin media.Included in the package was a sim card which i received from O2 yesterday.As i am already a O2 customer using a monthly paid sim i wish to do two things.1. change my existing number to the new sim ....
Connection of -116dbm at home. Help pages do not solve.
hi wrenched over from virgin kicking and screaming. Since coming over I have had no access to mobile data, several calls still haven't fixed this. Tried all the "fixes" still nothing Have sent out a replacement sim card to try but now I am unable to ...
Hi, My number was ported to a Vodafone SIM fraudulently recently. I have it back, but cannot receive Text messages and only receive selective calls (i can find no pattern). O2 customer care are not very useful. Had new SIM card, done a network reset ...
Can any techs from O2 on here help with an eSim reset? customer service on the phone couldn't help and quoted a 24 hour timescale for a callback
