O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4232 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 568 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 990 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1238 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4362 Views
  • 118 replies
  • 5 kudos

Resolved! Cannot receive texts

I have had an S20 Ultra since it came out and had no problems at all.I've just arrived in Greece (I holiday there every year) but this time I cannot receive texts. I can send them not but receive them. I can make & receive calls perfectly.I scoured i...

Lazymare by Level 1: Joiner
  • 387 Views
  • 6 replies
  • 0 kudos

Resolved! Screen quality

Hi, my screen has a tinge of pink to it. Dark mode, night shift, and true tone are all off. Does anybody have any ideas? The phone is iPhone 11 and only a few months old. Thank you

flipflop by Level 1: Joiner
  • 165 Views
  • 3 replies
  • 0 kudos

Resolved! reactivate a number

How can I reactivate my number. I still have credit. I need a urgent reply. Thanks a lot

Ivy2013 by Level 1: Joiner
  • 462 Views
  • 7 replies
  • 0 kudos

Resolved! Disney+

I already have the Disney+ with £2 discount. I have just upgraded my sim. Will this rollover?

Ticholish by Level 1: Joiner
  • 311 Views
  • 3 replies
  • 0 kudos

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4232 Views
  • 0 replies
  • 12 kudos

Resolved! Problem with photo album with new sony xperia 5 after the 'set up my device' process.

Hello I received my new sony xperia 5 yesterday and did the google 'set up my device option from settings. The phones started to sync all of the apps. After this completed I noticed that in the photo album alot of my pictures were missing. So I did s...

Survey from 202444

Just had a text from 202444 asking me to rate 1-10, claiming to be an O2 Survery As O2 communications usually come from names "O2UK" etc, not numbers, I've ignored & deleted it. Wondering if anyone else has had the same and whether it was legitimate ...

Leon1987 by Level 1: Joiner
  • 439 Views
  • 3 replies
  • 0 kudos

Unlocking an Huawei P Smart spoke to O2 twice wrong code provided

Just wondering if anyone can help. Have spoken to O2 chat twice. Obtained NCK code twice which is 12 digits, entered twice. Wrong code. Verified. Phone model is Huawei P Smart FIG - LX1 3 years old before 2018 when they are all unlocked. So i put in ...

Sil by Level 1: Joiner
  • 319 Views
  • 5 replies
  • 0 kudos

Sign in issue

How do i sign in to my huawei mobile wifi

Dave570 by Level 1: Joiner
  • 150 Views
  • 2 replies
  • 0 kudos

Insurance claim

My phone is being picked up tomorrow through an insurance claim I made, I’m just confused as my boyfriend who was my 2nd contact number has received a text with a claim no. And something about being able to manage it in the DPD app but I’ve received ...

Sophie10 by Level 1: Joiner
  • 173 Views
  • 2 replies
  • 0 kudos