O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

wrong order

hi i will change my order 

lagowski by Level 1: Joiner
  • 1 replies
  • 0 kudos

Lack of mobile signal

Hi everyone I have just moved to 02 as I was told it had th best coverage in my area and I previosuly had no signal. I have checked and it says good inside and out. But I have no signal inside at all and only a little in the garden! I have switched o...

AR33 by Level 1: Joiner
  • 3 replies
  • 0 kudos


Hello, I recently swapped my SIM only plan and since then I have no signal to make or receive calls. I can’t call 02 from my phone to check as no signal! Please help!

SimUK by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! WiFi calling on a huawei p30

Hi I can't seem to find WiFi calling on my huawei p30, does this device have the ability of WiFi calling please, thanks.

Paz by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! My Iphone

I ordered an iPhone 12 in december and it still hasn’t arrived in february is there any number i need to call to get it looked into?

robbie2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! factory reset%20samsung%20galaxy%20s21

I have just received a samsung galaxy s21 and stupidly forgotton my passcode. How can I factory reset without my passcode?

SIM card not registering on my new ipad

Helloi have just received my new iPad which has a SIM card with it. I have inserted this but nothing is happening. I cannot connect to messages or WhatsApp. I don't know what else to do. Can you help please

Teresa26 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Calls always go to Voicemail

I have a Galaxy S8. When at home I have no signal so have set up Wi-Fi calling with preference set as Wi-Fi calls. Despite this incoming calls go to VM. Yesterday I reset Network and Settings and calls were OK but today they have reverted again to VM...

NellG by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! wifi calling moto 5g plus

Hi I have a Moto G5G plus which is on the O2 comptaibility list for wifi calling. I live in an area with very poor reception. After much digging it turns out that because I didn't buy the phone from O2 I do not have the O2 firmware required. Is there...

Hollars by Level 1: Joiner
  • 15 replies
  • 0 kudos