O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4947 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 804 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1345 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1563 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1298 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5606 Views
  • 122 replies
  • 5 kudos

Resolved! Unwanted number change

I’ve just today changed from an O2 pay as you go sim to a pay monthly sim. However when I completed the process it has given me a new number with the new sim, which is not what I wanted. How do I undo this?

AR96 by Level 1: Joiner
  • 77 Views
  • 1 replies
  • 0 kudos

Charging

Hi, my phone is struggling to charge and does so intermittently and when I wiggle the cable by the charge port. I have done a soft reset and no better.

Oli2 by Level 1: Joiner
  • 60 Views
  • 2 replies
  • 0 kudos

Need to speak to a guru please???

My daughter turned 18 a few weeks ago. Until then her phone was in my account as I paid the bill. She’s now upgraded her phone and got her own contract. I gave permission for her to keep her existing number and with both of us present we spoke to a l...

Mrslooby9 by Level 1: Joiner
  • 118 Views
  • 2 replies
  • 0 kudos

Resolved! Is there a way to leave voicemail directly?

Is there a way to leave a voicemail rather than call someone. I know there are apps in the US such as Slydial that allow this?

TNM49 by Level 1: Joiner
  • 65 Views
  • 1 replies
  • 0 kudos

Resolved! Extras on 02 account

I am looking to end my free subscription to amazon prime ,how do I cancel?

Nick32 by Level 1: Joiner
  • 97 Views
  • 2 replies
  • 0 kudos

Ref: communication

Customer services is an actual joke! Been ringing three days and when I finally got through I had Kamil tell me he didn’t know how to deal with my situation and put me through to the wrong section! Who could not help and could not revert me back beca...

Resolved! Change of Tarrif

My mum wanted to make sure I was on the right tariff for school purposes.The account wouldn't let her do anything without topping up first. So she topped up with the minimum of £15 and then changed the tariff to £10 minimum payment. It was then sayin...

Resolved! Change billing date

I would like to change my billing date and the app is not letting me 

Resolved! My o2

Hi, I have 2 phones on my account and 1 of them the direct debit won’t set up! i have tried a number of times, this is now overdue but I cannot pay it because the device isn’t showing on my o2 app. it’s just showing my phone and I watch ? thanks, ton...

Resolved! Top up

Hello you’ve taken £15 off me when I topped up. And I’ve got no bundle 

Kyle27 by Level 1: Joiner
  • 45 Views
  • 1 replies
  • 0 kudos