O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Call drop out and low signal

I have reported an issue twice but all that I get back is there are no faults?? My signal on my iPhone X inside my house has dropped to 2 bars and constantly drops calls. 7 seven attempts I had to call my mother and it kept dropping out? Same to my s...

WayneTaz by Level 1: Joiner
  • 2 replies
  • 0 kudos

Cannot use new phone after blocking old one

Hi there. I recently lost my phone so have replaced it with the exact same phone. Staff member at the shop said I could use the same number. I have put the SIM card in the phone and it says o2 in the top left, but I cannot make calls or send and rece...

DaBiscuit by Level 1: Joiner
  • 2 replies
  • 0 kudos

Sim not recieving texts

Hi there,My sim cannot recieve any texts at all from all numbers. My mobile data works and I can send and recieve calls. I also can send texts. However I cannot recieve any text messages. I tried putting the sim into different phones and also did a n...

Resolved! eSIM Issues - "Code is no longer valid"

Hello, I am visiting the UK from the USA and will be here for another three months. My carrier in the US is Verizon Wirelss. I was going to set up eSIM in the US with Verizon and was told to contact them when I got to the UK. Now that I am here they ...

No activation link

I have recently agreed to a new contract with O2 and was told that I needed to follow a link in order to accept the contract. This hasn’t been sent? Any ideas where I can find it?

Annie5 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Do I need a new (smaller) SIM card or can an O2 guru clone one for me?

I got a new phone for my autistic brother (I am overseas and trying to manage this remotely) and need the data transferred from his original O2 phone (broken headset jack) to the new O2 supplied phone. The SIM card in the old phone is the number he w...

MarjF by Level 1: Joiner
  • 6 replies
  • 0 kudos

emails on apple watch 5

hi i have an iphone 11 pro max and an apple watch 5 the problem i am having when i dont have my phone with me i get all my notifications on my watch no proble except i dont receive email notifications or sky sports notifications on my watch .so when ...

Hallam by Level 1: Joiner
  • 7 replies
  • 0 kudos

O2 compatibility with OnePlus 8 Pro 5G

Can someone tell me whether O2 is (or will shortly be) compatible with the OnePlus Pro 8 5G smartphones. I know that O2 is looking to run out 5G in Oct 2020 but from online posts it appears that O2 and OnePlus are no longer compatible.

Jon327 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Google Unusual Traffic when on Mobile date

Are you aware of the Google search captcha has been appearing on your mobile network for the past 3 days when trying to perform Google searches? Says:“Our systems have detected unusual traffic from your computer network” You can complete the captcha ...

Sharpy666 by Level 1: Joiner
  • 7 replies
  • 0 kudos