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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2606 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15393 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Resolved! Voicemail

I have just been changed over fron virgin mobile to O2 and my voicemail does not work??? [Removed]

Martin19 by Level 1: Joiner
  • 220 Views
  • 1 replies
  • 0 kudos

Resolved! Delay in Porting old number from vodafone to new O2 account

hi,On the 4th July I opened a new O2 account - a monthly sim only contract. During the application I included the PAC number (received from Vodafone, my existing mobile provider) and requested to keep my old number for my new O2 account.Two weeks lat...

Dr_W by Level 1: Joiner
  • 224 Views
  • 1 replies
  • 0 kudos

Resolved! New to o2 monthly and can’t access o2 app

I’ve recently moved from o2 pay as you go to pay monthly approx three weeks ago. I still can’t access my o2 app. When I try to log in it says I don’t have access and that this can take up to 48 hours. Obviously it’s been much longer than 48 hours and...

Alfie24 by Level 1: Joiner
  • 472 Views
  • 5 replies
  • 0 kudos

Cancel my bundle

Can anyone tel how I can cancel my bundle, I top up my phone it goes to my bundle

Saim11 by Level 1: Joiner
  • 1791 Views
  • 4 replies
  • 0 kudos

No sound after iPhone updates

Since I got this iPhone 13 in Jan I’ve had problems with its sound when it updates ? Can’t play music or use apps that need sound unless I have my headphones in. The sound it does have is broken up like it’s delayed, stops working altogether and I ge...

DD23 by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Resolved! Can't save ANY card details. Had this problem for 3 months now.

For the past 3 months, I've had an issue with my debit card details not being able to be saved, no matter the debit card. I've tried 5 different debit cards and none of them will save. This is the message I get every time:"We couldn’t save your card ...

Adam30 by Level 1: Joiner
  • 252 Views
  • 1 replies
  • 0 kudos

Apple Watch still not connected now 3rd week!

This is now beyond ridiculous! I’m in my 3rd week of my iwatch 8 cellular and it’s still not connected!!! After 32 phone calls to customer service 7 promises that it will connected within 5 days 3 visits to the store which cost me nearly £5 in parkin...

Resolved! All of a sudden not receiving OTP from Paypal and others using two step authentication, HELP!

Hi,All of a sudden my phone has stopped receiving OTP from Paypal and others using two step authentication, strangely it seems to have coincided with termination of Virginmedia contract. O2 Support this is causing me real issues accessing my finances...

xsiv by Level 1: Joiner
  • 271 Views
  • 2 replies
  • 0 kudos

Not receiving OTP codes when abroad (Norway)

I've been in Norway since Wednesday of last week and I'm having no luck in receiving OTP codes here, from companies in the UK. I first hit problems a couple of days ago when I needed to receive an OTP from my bank (Santader) in the UK. I made 3 reque...