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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2873 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5030 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15745 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8038 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7423 Views
  • 6 replies
  • 0 kudos

Resolved! blind

stop sending cd for blind people 

sftjkttg by Level 1: Joiner
  • 239 Views
  • 2 replies
  • 0 kudos

iPhone 14 network issue

hello! I know many people have had this problem, I’d like to know if there’s a happy ending in sight. I upgraded a few weeks ago, to an iPhone 14, since then - I’ve had many network issues. when I’m out and about, I loose connection to the 4G/5G and ...

Resolved! Add account

How do I add Alcatel pocket WiFi account to my mobile phone account? 

CJ76 by Level 1: Joiner
  • 283 Views
  • 2 replies
  • 0 kudos

Resolved! My safe search is locked on for my device. How do I remove?

Safe search is locked on all browsers and I cannot remove. MY02 settings say that filtering explicit material is off but I still cannot seem to access betting sites whilst data roaming. it does however seem to work at home on WiFi (I’m with BT). this...

JoshhhD4 by Level 1: Joiner
  • 1765 Views
  • 1 replies
  • 0 kudos

Resolved! Abroad internet

I am abroad at the moment in Spain on cruise ship and cannot get good internet can you advise please?

Lin53 by Level 1: Joiner
  • 218 Views
  • 1 replies
  • 0 kudos

Resolved! Speak to advisor

I need to speak to someone about my o 2 connection abroad 

Lin53 by Level 1: Joiner
  • 254 Views
  • 1 replies
  • 0 kudos

Resolved! New Sim Not Activated on Network

Hi AllHere's my problem . I ordered a 12 month sim only plan on the 27th July . I waited a week but did it not arrive . So i contacted O2 via the online help . He arranged to send another sim, a"preactivated 5G Plastic Sim". which arrived next day. I...

jcm121 by Level 1: Joiner
  • 407 Views
  • 4 replies
  • 0 kudos

Resolved! Logging in

Every time I log in my password is not recognised and I have to reset it. Any ideas?

Siwe by Level 1: Joiner
  • 216 Views
  • 1 replies
  • 0 kudos

Porting phone number from EE to O2

Hi, I submitted a request to port my current number at EE to O2 on Sunday 30th July. I have heard nothing since submitting the details. I have tried calling O2 multiple times to get some help with this but my calls are never answered. I tried again j...

tbaker by Level 1: Joiner
  • 263 Views
  • 1 replies
  • 0 kudos

Apple Watch Series 8 cellular STILL stuck on activating

So i made a post on here about 3 weeks ago now and have still gotten absolutely nowhere - my Apple watch is still stuck on “activating” absolutely no matter what I do. Since my last post, i’ve tried waiting a few days for activation itself, going in ...

Blu3 by Level 1: Joiner
  • 782 Views
  • 4 replies
  • 0 kudos