O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4229 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 567 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 989 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1234 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1032 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4344 Views
  • 118 replies
  • 5 kudos

Resolved! Iphone 12 pro won't connect to network

Hi all, set my phone up earlier this afternoonI've checked status of o2 network and all is fine. My phone just does not connect to the O2 network at all today and hasn't since I started it up... any ideas? I've checked the sim, I've switched off and ...

Tommo85 by Level 1: Joiner
  • 1457 Views
  • 3 replies
  • 0 kudos

Bluetooth pairing issues with oppo find x2?

Hi I've had some issues pairing to a bose mini soundlink II and my VW Car Bluteooth. It appears on the list to pair but never pairs properly. Is this a known issue with the Oppo Find X2? I've paired lots of devices to both successfully so know how it...

mb12345 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Resolved! SIM card and new phone

I want to keep my current contract with O2 as I like the deal I have. I am due for an upgrade but can't find anything that matches this deal for the phone I want. Can I keep my contract, buy a phone elsewhere and just put my current SIM card into a n...

L66 by Level 1: Joiner
  • 191 Views
  • 3 replies
  • 0 kudos

O2 E-Sim and Apple Upgrade Program

Im part of the Apple upgrade program and as such due an upgrade (Sataruday) My current phone has an E-sim and the new phone will also us a O2 E-sim the process with Apple is to and over my old phone and then I get the new phone, however my reading su...

Edders by Level 1: Joiner
  • 373 Views
  • 9 replies
  • 0 kudos

O2 wireless gives 'can't provide a secure connection

Hi,Whenever I try to use O2 WiFi on my phone, it connects OK but when I try to actually use it, chrome and other browsers shows 'This site can't provide a secure connection'

BMChris by Level 1: Joiner
  • 232 Views
  • 6 replies
  • 0 kudos

Resolved! Remote temporary lock

Wanting to take daughters phone off her as a punishment but won’t hand it over. Can I temporarily lock her phone from mines?

Callum74 by Level 1: Joiner
  • 128 Views
  • 1 replies
  • 0 kudos

Resolved! Weak phone signal

I have just upgraded my phone, my new phones signal is really weak. I have been with O2 for years and have had many phones but this new Sony Xperia phone keeps dropping in and out of signal and never really have full bars. I am looking to send back o...

Dansmith by Level 1: Joiner
  • 104 Views
  • 1 replies
  • 0 kudos

Resolved! No mobile reception in Ealing (London) area

For at least three weeks I've had only mobile reception during most nights and if very lucky some minutes during the day. I've missed one very important phone call because of that and the longer it goes on the less people believe me that it is becaus...

Dani7 by Level 1: Joiner
  • 95 Views
  • 1 replies
  • 0 kudos

Watch

Does any1 no the website to track ur free Samsung watch

Ricky5 by Level 1: Joiner
  • 157 Views
  • 2 replies
  • 0 kudos