O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4964 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 810 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1358 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1577 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1304 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 5618 Views
  • 122 replies
  • 5 kudos

Resolved! Latest bill

Hi, I would like to pay my last bill but I cannot find it anywhere. Could you help me, please?

Misha by Level 1: Joiner
  • 52 Views
  • 1 replies
  • 0 kudos

Resolved! Roaming charges

I am in the US. I had to turn on roaming to access train services. I was ONLY offered £120 of data - way over what I needed for a few minutes of data! Now receiving texts say call a UK number or you will cut off my roaming! I cannot afford to call UK...

Resolved! Unpaid bill and termination

Need Help making payment of phone that is disconnected. I have lost handset. Terminated contract, in hospital. My mother does not need stress of letters continually being sent to her as in her 70s. I am ill and want to pay this when get out of hospit...

Andy7619 by Level 1: Joiner
  • 112 Views
  • 3 replies
  • 0 kudos

Resolved! second phone number on my mobile

I've received my esim as I requested... I just need to make sure this is the solution I'm looking for before I set things in motion.Will activating this on my iphone (pay monthly sim installed) give me a second phone number on my existing account?

2fires by Level 1: Joiner
  • 154 Views
  • 3 replies
  • 0 kudos

Resolved! Data

Hi my data usage is running out mid month and I can’t understand why as I am at him most of time using Wi Fi … how do I check what is using my data

DMC05 by Level 1: Joiner
  • 58 Views
  • 1 replies
  • 0 kudos