O2 Gurus
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4979 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 814 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1366 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1582 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1304 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5626 Views
  • 122 replies
  • 5 kudos

Resolved! mast

have checked on the tracker for signal loss we have had a mast down in our are for a few weeks now and the signal is very poor! dropping calls through loss of signal etc i feel im paying for a service that isnt happening at the moment what can i do?

Carpy71 by Level 1: Joiner
  • 122 Views
  • 4 replies
  • 0 kudos

Resolved! Connection to a network when abroad

My phone is a Galaxy A70. It does not pick up a local network when I am abroad. I need this resolving as I am going away this week and it is really important that I am contactable. Can you help me please?

Carolgg by Level 1: Joiner
  • 166 Views
  • 5 replies
  • 0 kudos

Connected but nothing is working

So I recently purchased one of the mobile hotspot hubs (Huawei 4G). I did my research before I entered the contract, making sure that there were masts in the area and that there was good coverage here. The device shows all lights as green and says I'...

Ren73 by Level 1: Joiner
  • 120 Views
  • 2 replies
  • 0 kudos

Resolved! Data roaming not working abroad

Hi,I’m currently in Germany and my data is not working even though it’s included in my contract. I’ve turned mobile data roaming on and changed the apn but it’s still doesn’t work. There is an E symbol on the top left of my screen when I turn the dat...

Resolved! MOBILE NUMBER

How do I go about changing my mobile number for my giffgaff work phone number pay as you go! to my o2 account number (main number) so I’m wanting my work number now to be used as my contract sim o2 number if this makes sense.

jimr228 by Level 1: Joiner
  • 68 Views
  • 1 replies
  • 0 kudos

poor signal strength on phone

we have two iPhones in our household, one the original 5SE the other 6S. The 5SE consistently receives a good signal with the other phone showing a poor signal approx 505 or more lower than the other. both phones with 02 on the same or very similar p...

Resolved! rejects calls

Hi. sorry, i use google translator. I do not speak English. Since yesterday I can't call and nobody can call me.

Ws1 by Level 1: Joiner
  • 63 Views
  • 2 replies
  • 0 kudos

Resolved! Phone Issue

Hi, my interest isnt working on my phone and it's on 4G. I have turned my phone on and off numerous times and nothing is working. When I go to hang up on people, my screen freezes, goes black and doesnt let me hang up.

Riles by Level 1: Joiner
  • 129 Views
  • 4 replies
  • 0 kudos