O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4963 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 809 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1356 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1575 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1303 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5615 Views
  • 122 replies
  • 5 kudos

Poor 4G signal in AB30 1ES

I am midway between Fettercairn and Laurencekirk and recently have been getting very poor 4G data performance, typically between 1 and 2 MB/s. Anyone else in the same boat, and any ideas as to how we get this resolved.

CKF by Level 1: Joiner
  • 66 Views
  • 2 replies
  • 0 kudos

Resolved! Order/ contract

Hi I placed an order online for a contract iPhone.I received all the contract info and an email to say you are processing my order and give me an order number£30 was taken It's been over a week or so now I have heard nothing I have received no phone ...

Leon_05 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Transferring data

Hi .. I upgraded my iPhone today and for the past 4 hours I have been trying to transfer my data from my old iPhone to my new one although it looks as if it has froze it has only moved up the line very slightly! Is this normal or has the phones froze...

Resolved! Voicemail greeting

Hi, Is there a way I can leave a customised voicemail greeting, but not allow them to leave a message? I.e "thank you for calling please hang up and redial this number", and that's it, no other options for the caller?Thank you!

jemjampot by Level 1: Joiner
  • 89 Views
  • 3 replies
  • 0 kudos

Resolved! Unable to make calls to specific number

Although I am able to make calls as normal I am unable to connect to a specific 0800 number that I frequently use. Others on o2 are able to call the number so I'm not sure why its just me who can't. Can you help?

Carol11 by Level 1: Joiner
  • 138 Views
  • 8 replies
  • 0 kudos

Resolved! Contract

Hello, I am an o2 customer that has just ordered the iPhone 13 for a direct debit. I am wondering how I go about making the payments on the 1st of every month.

Resolved! Make a claim abroad

i have lost my phone abroad . can I still make a claim with o2? 

medi by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! tarrif change

i changed my tarrif but it’s saying it wont change till my original billing date, is there any way i could change it to today?

callumg by Level 1: Joiner
  • 67 Views
  • 1 replies
  • 0 kudos

Resolved! Contract

Hi there when I took my sim out I was told it would be 3 month of paying then I could get the phone but now it’s telling me 6 month n I don’t see how it’s fair

Resolved! About upgrade

I what to no what is happening to my upgrade thanks 

Jakemax by Level 1: Joiner
  • 35 Views
  • 1 replies
  • 0 kudos