O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Paid bill yet no usage

Hi I have paid the balance that was outstanding on my account however my sim isn’t working and I need it ASAP as I’m away and need to contact family

No internet access in NE33XF Area

Have had no internet in this area for days now ..Mast problem apparantly ..I get a message to my phone that says they made need another 7 days after having 5 already .. When will there be a fix to the problem please?

Jetsons21 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Message saying invalid Sim

Hi I have a message saying invalid Sim I was told to take it out and put it back in and it still says it occasionally goes back to the O2 reading and then it says invalid so I’m presuming I need a new one and I’ve just changed my contract and I’m try...

Clare101 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! safesearch

hi gurus can anybody tell me why safesearch is "locked on" on my samsung s20 fe 5g it filters everything out of a web search im 55 years old not 8 tried the other day to search for a new tattoo but was more or less told no by google i have tried to t...

russ1966 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Do I need a new phone/device

Hi there my Facebook was hacked and they have banned my device from Downloading the app and messenger onto my phone I have done a factory reset I have deleted app and reinstalled but still not luck also got a pay as you go sim to try launch the app b...

Debzy444 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Spacetalk Adventurer

Can someone help explain how this watch/phone works please? It says it uses 4g for calls but, but the monthly plan says unlimited calls and texts and only 1gb of data. Well, surely if the watch is constantly connected to the data to be able to track ...

Leanne6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Text from an unknown number that I was expecting

Today I was expecting a text from premier Christian Radio who send texts containing words of Scripture for a weekWhen I received it my phone said that the number was suspected spamIs there anyway I can Mark this number as safe?

Resolved! SMS over WiFi Calling

Does anyone know when O2 will bring in SMS over WiFi Calling.I travel quite a bit and it’s a pain in the **** not being able to use it to log in to bank accounts. I could change provider but O2 cover the most countries with there travel add on and it...

Resolved! Changing phone

Hi, I have a sim only contract which was based on an being used in an iPhone but am changing the phone to a android. Does this make any difference to my sim plan?thanks

Ross6 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! o2 sim out of service but but need to call o2

I have been out of the country for 9 months and my simcard had been off the whole time. I just returned and I'm in quarantine but my simcard is not working. I dont have access to any other phone so I can call o2. Is there any other way I can contact ...

Pholo by Level 1: Joiner
  • 1 replies
  • 0 kudos