O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

landscape changing to portrait

Hi, I have a Samsung A50 with a DJI Fly app on it, until a few weeks ago when I went to edit some footage (drone) and selected it it was in all in landscape mode. Now a soon as I select the batch files to work with a and click OK it reverts to Portra...

Iang1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

new set up

how do you activate your sim if you have no network? Myo2 help page is useless & very confusing......Pac code given at time of ordering this time last week online & my patience is running low....Cant access live chat as you are 'busy'....& cant conta...

Resolved! New phone

I’ve bought a Samsung A12 to replace my old Nokia 640. What do I have to do, other than put my current sim into the A12?

Keithy by Level 1: Joiner
  • 1 replies
  • 0 kudos

Now What?

2 weeks ago I reactivaed 02 contract and it was made active, as it was 5 month since I closed it I didn't have the sim and I have moved 160 miles away. I cannot chnage my address as to do this online I have to have a code sent to a sim I dont have, I...

Lee1 by Level 1: Joiner
  • 9 replies
  • 0 kudos

'no service'

I am unable to make or receive calls and have 'no service' in t/l crner of screen. Texts, emails, messages are fineWhat might be wrong

Andy-C by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Coverage map

Good afternoon, I've just ordered a Samsung S21 5G with unlimited data. I did this despite knowing that my property falls outside the "good outdoors" signal footprint. I'm literally 1 Street up from where the shaded portion of the map ends , so my qu...

MrGadget by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Charging issues

My USB C charging lead won't charge my phone unless I physically push it in and hold it there, some help would be really appreciated

Damian85 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! New phone collection

I placed an order via upgrade for collection at a local store and a couple of hours having passed I decided to call in as I was passing. However the shop would not release the handset without a 4 digit code issued by email to me but was informed the ...

Daz2611 by Level 1: Joiner
  • 3 replies
  • 0 kudos