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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15390 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7281 Views
  • 6 replies
  • 0 kudos

Resolved! No service no sim

Virgin Media cut me of cell service and O2 have not sent me a sim, no help called went in shop no one can help

Raymentj by Level 1: Joiner
  • 194 Views
  • 1 replies
  • 0 kudos

Resolved! mobile

my mobile broadband is blocked or not working

no data in Lanzarote

Last year I went to Lanzarote and data would not work , only hotel wi-fi allowed me to use whatsapp?I could make and receive calls and send and receive text messages.I would like to avoid the same happening this year.

Resolved! Mobile Data Not Working

I was using a Samsung S10 abroad but since i have come back home the mobile data does not work, only wifi is working. I have just changed over to the S20 ultra which was factory reset but still does not work so must be something to do with my sim or ...

GaryS by Level 1: Joiner
  • 1080 Views
  • 5 replies
  • 0 kudos

coverage poor

Despite the O2 website saying coverage at my postcode is good, I am having difficulty with it at home. It has never been great but workable but this last week or so, most of the time I have zero coverage in the house. Any help?

soosers by Level 1: Joiner
  • 231 Views
  • 4 replies
  • 0 kudos

Resolved! I need my sim activated

I contacted o2 yesterday and received a message stating my new sim requires activating. This has not happened yet .

BS2 by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! change email

I need to update my email address but I currently have no access to the address you have for me on your records

vr1 by Level 1: Joiner
  • 204 Views
  • 1 replies
  • 0 kudos

Virgin Media Transfer

I have recently been transferred over from Virgin Media and have received my sim card and esim. I have tried to activate my esim and it won't work. So I have to contact o2 but getting through is difficult. When I login to activate my sim card there i...