O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos

Resolved! Contract

I like to talk about contract

Da2 by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! I’ve recent been registered blind

Hello, As you can see by the subject heading, I've recently been registered as legally blind, as a result, I'm having trouble with my phone, as it has become too small for me to properly read off. I was just wondering if there was any way I can cance...

App purchase information

How do I get information on which apps my daughter has purchased on her phone? I can see the dates and the amounts, but not which apps they are for......her phone is on my account....

rlr by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! When is a change in the address reflected on the bill?

Hi, It has been more than 24h since I changed my bill address, yet my latest issued bill (which was issued before the change of address) still shows the old address. Can I assume that the new address will be shown in the next bill, or is there anythi...

faber by Level 1: Joiner
  • 3 replies
  • 0 kudos

Resolved! Same email for two different contracts with o2

I have monthly sim contract with o2 using my email but my wife has also got a new phone and pay monthly contract with my email also. How can my wife register on my account with our shared email?

ChrisK1 by Level 1: Joiner
  • 1 replies
  • 0 kudos

"Simple" Nokia phone will not work after 31 days since purchase

I have purchased a pay as you go mobile phone for my elderly unlce to use, I setup the device intially and all went well. However after only 31 days and little to no use by my uncle the phone refuses to switch on. There is no help on the O2 website r...

JonDG by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! How long are SMS stored when phone is switched off?

My understanding is that SMS will expire if not delivered within a certain time frame. Can you tell me what that time frame is please? Search gave a thread from 2013 which may not be up to date now.I am planning to leave my phone switched off for a l...

HelenC by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Keep my number

Hello, I want to keep my number from Vodafone to o2 and have done the pac code and received a text to say the switch will be completed by 6pm yesterday and I still have no network or data on anything. I called up and spoke to a lady who said it shoul...

LILS1 by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Apple watch

I have just bought an Apple Watch cellular how do I add this to my existing data plan without it costing me £5 more?Thanks

Jo84 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Incoming Calls

Hi, Not sure if I have chosen the correct "board" however, I have an issue with incoming calls. My phone is next to me, has a full signal, doesn't ring but then sends a text to say I have a missed call. This started about a week ago and keeps happeni...

Clare12 by Level 1: Joiner
  • 3 replies
  • 0 kudos