O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! Changing home/billing address in MY O2

Hoping someone might be able to help me with this. I thought it would be very simple fix but it seems to have become a lot more complicated.Basically I'm trying to update my home/billing address on my O2 account.I've got a 'My O2' account, this was s...

Paul798 by Level 1: Joiner
  • 9 replies
  • 0 kudos

Resolved! Wrong Address

HelloI’ve ordered a new phone but have just seen it is being delivered to my old address How do I notify O2? thanks Ryan

Ryan2010 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! sim

I have a problem with the sim card, a message appears that is not registered in the network

Bernadeta by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! New sim doesn’t work

Hi I have got a new sim with my upgrade and it won’t let me call text or use the internet it always has no signal

Kerry0 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Huge mobile bill

Is it possible to get 'Hacked' with mobile phones?My monthly bill is always around £14.00, I have a very basic 16 year old phone, no internet and doesnt send/receive pictures and my bill for Augist was £126.09 and for August £63.24. I hardly use the ...

Lewair by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Phone records

Hello I’ve just spoke to someone one the phone about my phone records and they said I’ll get them tomorrow via email please can I have them sooner thanks

Resolved! Bill higher than expected

I have just received my daughters first bill for her iPhone11 with a tariff of £33pm month and a spend cap to stop her going crazy and racking up a stupid amount on a bill at the end of the month but I am being charged nearly £55 for the first bill a...

Neilm32 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Upgrade

Hello I want to pay off my contact cause my phone has broken.. but I can’t get the code to upgrade cause my phones broke

Gikey_22 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! iphone 13 pre order

Hi, just wondering do you actually have to settle your existing device plan in full upfront if you take up the new iphone 13? The SMS i received from o2 says they will settle the balance if you trade in your old phone. But when you order online, you ...

Charles2 by Level 1: Joiner
  • 1 replies
  • 0 kudos