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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2605 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15393 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7282 Views
  • 6 replies
  • 0 kudos

Resolved! data usage

If a run out of data before my next monthly allowing data allowance comes into force can I get emergency data?

I need to give o2 a STAC code from my old Mobile company

I need to give o2 a STAC code from my old Mobile company, I called the number and got sales, and spoke to the nice lady and had to tell them 4 times I want to give you a STAC code and she kept saying you want a STAC code? when I finally got some sens...

WoolieUK by Level 1: Joiner
  • 264 Views
  • 2 replies
  • 0 kudos

Resolved! dondle no loner works

Hello, I have a Hauwei dongle but it has stopped working. I have replaced battery but still doesn't work

Brenda3 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

AMEX bill payment not working

I’m trying to pay my bill with AMEX card. It has worked in the past and I have saved my card there. I was not able to pay a bill using AMEX for the last couple of months because I get a generic error message from O2 saying the payment was declined an...

Resolved! Calls

I cant make calls. I get a message pop up which says "Not Registered on Network"

Masters by Level 1: Joiner
  • 177 Views
  • 1 replies
  • 0 kudos

Resolved! New phone

Hi I just upgraded to an iPhone 12 from an 8+ do I need a new sim? I just assumed if I did then they would send me one help would be appreciated

Jk40 by Level 1: Joiner
  • 283 Views
  • 4 replies
  • 0 kudos

Resolved! safesearch

why is my safesearch locked

buddy3 by Level 1: Joiner
  • 296 Views
  • 1 replies
  • 0 kudos