O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4509 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 659 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1140 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1381 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1150 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5098 Views
  • 120 replies
  • 5 kudos

Texts not being received from AQA service on Android phone

I have an Android phone but it no longer receives texts from a premium number I send questions too.The service is called Any Question Answered on 63336. I send my text, money is taken out my credit, which is normal, but no response text is received.I...

Anonymous by Not applicable
  • 392 Views
  • 15 replies
  • 0 kudos

Resolved! Disney

How do.you remove the disney subscription of your account

Sara1710 by Level 1: Joiner
  • 137 Views
  • 1 replies
  • 0 kudos

Resolved! Please HELP

I have just received a new phone but have no Sim card

David29 by Level 1: Joiner
  • 282 Views
  • 6 replies
  • 0 kudos

Underground wifi

Hi, Recently I've been unable to connect to the London Undergound wifi through the Virgin Media wifi. If I press the o2 icon and enter my number i get a "The network you're trying to connect to join has security issues" message, and if I try to conti...

Resolved! Data

Hi there,I have Ran out of data on my mobile number, but I have another contract, is there anyway I can take data from another one of my contracts and swap it to my phone?Many thanks in advance

Gem1408 by Level 1: Joiner
  • 118 Views
  • 1 replies
  • 0 kudos

Resolved! Text message reply going to a different number

Hi, my son has just bought a new first phone (new first numbr) I can call him and whatsapp him ok but if I text him it goes to a different number, but is displayed on the same string of text messages as if he has received the text. My partner has no ...

Lms123 by Level 1: Joiner
  • 336 Views
  • 9 replies
  • 0 kudos

O2 roaming never works in Lithuania

I switched to O2 15 months ago from EE and regretted it ever since. My fiancee ks Lithuanian so we regularly visit the country and data never works here. I have changed network mode, tried to join networks manually and it always fails. Can't wait unt...

Joe27 by Level 1: Joiner
  • 109 Views
  • 3 replies
  • 0 kudos

Restore Photos with no backup

Hello, I think I already know the answer to this but seeing as I've lost all my photos I think it's worth a shot! I factory reset my S21 as it keeps switching itself off a couple of times a day. I backed up or at least I thought I did. Turns out Goog...

Resolved! PAC

When filling in “your mobile number” when keeping my EE number but transferring to O2, which mobile number is it? My EE mobile number or My NEWLY generated O2 number I have my PAC code from EE

Dannyb0y7 by Level 1: Joiner
  • 202 Views
  • 1 replies
  • 0 kudos

No network.

Hi,me and my husband are both on O2. We live in the same household, we have been to see our friends in Gillingham on Sunday, and we work at the same place. I dont have any signal/network connection since Saturday, but my husband has. We both have App...

Dendeline by Level 1: Joiner
  • 260 Views
  • 3 replies
  • 0 kudos