O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4949 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 805 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1345 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1563 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1298 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5606 Views
  • 122 replies
  • 5 kudos

Resolved! Cancel phone contact whilst having Apple Watch

Good afternoon,I have a phone and Apple Watch plan with o2. If I pay off my phone device plan do still need some form of airtime plan to keep the Watch active? If so can I change to a sim only plan on the phone account?

Rolfd by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

When to expect S21 Ultra order

Hi, I ordered an S21 Ultra on the 15th Sept and I was wondering if anybody could tell me when o2 are going to receive a new batch. Has anybody else ordered one recently? And how long did it take until your order was dispatched? Also, I noticed the de...

RyanP2210 by Level 1: Joiner
  • 81 Views
  • 1 replies
  • 0 kudos

Resolved! Making and receiving calls

I cannot make or receive calls (including wifi calling). Cannot connect to mobile networks. Have tried all the help tips and need further advice.

James2256 by Level 1: Joiner
  • 59 Views
  • 1 replies
  • 0 kudos

Network issue report

My wife and I recently moved house, according to the coverage map there's a good signal indoors for the whole local area. However, neither of our phones are getting reliable data - extremely slow and often none at all. We've tried all the usual thing...

mauvo by Level 1: Joiner
  • 71 Views
  • 2 replies
  • 0 kudos