O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 122 replies
  • 5 kudos

Resolved! 5g in Kent

Hi there, Bit of a long shot, but I was wondering if anyone knows when (or if) O2 will be rolling out 5g coverage to the Maidstone area of Kent?Thanks,

J9el by Level 2: Apprentice
  • 3 replies
  • 0 kudos

Error code 08 apple watch - can anyone help

Been trying to connect an apple watch to my account since August. Been on to customer services for over 8 hours and been to 3 shops. No one seems to be able to help. Watch pairs and then when try to add data plan I get a message saying will get a tex...

Graemek by Level 1: Joiner
  • 6 replies
  • 0 kudos

Unknown bill.

I've recently found an extra charge that I wasn't aware that I have been paying so I'm not sure how long it's been active. It's a charge from google play for £11.99 under "digital goods" but when I try to cancel it on the play store nothing shows up ...

R-A-J by Level 1: Joiner
  • 5 replies
  • 0 kudos

Resolved! Spend cap

How do I get hold of anyone to remove a spend cap? 

RW73 by Level 1: Joiner
  • 2 replies
  • 0 kudos

No Signal

I have moved into new accommodation and there is absolutely no phone reception here, despite the coverage checker saying it's 'excellent'. I have one to no bars. I can not receive incoming calls. I have regular contact from my mental wellbeing team a...

Resolved! late payment to bill

hi there, my airtime and device bill is overdue…i won’t have the available funds untill october 1st as my work has pushed the wages back 1 week it was just to see if my airtime will still be available to use untill then eventho is overdue?

Resolved! o2 Extras

Hi - I've got the offer to accept an Extra with my new package and I'm looking at the Amazon Prime video offer - Might be a daft question but am I only able to watch on my phone/tablet or will I also be able to access via my TV

Extras4 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! 2 lines one phone

Hi can I have two separate numbers on one phone?

Darroll1 by Level 1: Joiner
  • 1 replies
  • 0 kudos