O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 118 replies
  • 5 kudos

Resolved! Accidentally brought a top up

Currently overseas not in Europe and needed to make a international call but it took the money for my normal top up. Now I won’t be back in the country until after it finishes so I wanted to know if I can get that credited back to my account so I’m n...

Dez2 by Level 1: Joiner
  • 1 replies
  • 0 kudos

No service

My phone has been experiencing no service since yesterday. I requested for my old number to be moved onto my contract but since the new number has come all my network settings have been down. I cannot access mobile data or take and receive calls. Ple...

Iball2011 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! Spend cap

I need to put my spend cap back to where it was originally - at the minimum amount . Why did this get changed ? Please let me know how to put it back to minimum amount of £5 . Thank you

CBJ by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Employee Discount

Hi, I used my employee discount last year, but have just upgraded to a new phone and would like to carry the discount over please? It's not letting me do it on MY O2. Many thanks

LauraD95 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Data Sim on phone contract

Hi. Is it possible to get a data sim for a tablet using the data from my phone contract? Thanks.

Jools86 by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Pay monthly direct debit

I purchased a pay monthly sim and did a direct debit. The sim came today and when I checked myo2 it told me to make a payment that is coming up. Why is it asking this when I did a direct debit and gave my sort code and account number when I ordered i...

Zayn7867 by Level 1: Joiner
  • 1 replies
  • 0 kudos

New phone

Hi! I have just upgraded to the iphone12 pro and they give me a new sim! I have done what it says and put the new sim in. Most things have crossed over but I have no service and a lot of apple app’s have not downloaded

vick85 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Resolved! Collection and delivery

Hello I have completed an upgrade today and would like to arrange to collect my phone from an O2 store, can you help me?