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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2978 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5066 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15896 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8092 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7468 Views
  • 6 replies
  • 0 kudos

O2 roaming

HelloMy esim won’t let me select alternative networks to roam on.I get a message saying UK O2 not available but no list of available networks, the washing machine icon just goes round.Usually you would expect it to select one automatically (other pro...

Portless by Level 1: Joiner
  • 200 Views
  • 1 replies
  • 0 kudos

I want to d turn off my email alerts

I just want to e turn off my email alerts. sometimes i am in business meetings and these disturb me a lot.I daily check my emails in the night.

price cap

how can I select a £0 price cap on my tariff?

ant7 by Level 1: Joiner
  • 147 Views
  • 1 replies
  • 0 kudos

Resolved! Samsung Galaxy S23 missing "Caller ID and spam protection"

I used to have a S21 on Vodafone and now have an S23 on O2. The S23 no longer has the setting"Caller ID and spam protection" in the Phone app, which I found very useful at detecting spam or other incoming call identity. Any idea why this option is no...

Editor7269 by Level 2: Apprentice
  • 4354 Views
  • 12 replies
  • 0 kudos

Technical support

I have just been cut off from a phone call, and need help

Bruce4 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Lightning to usb-c cable

Dear Sir, I have recently ordered and received Lightning to usb-c cable. It appears incapable of carrying a digital audio signal from my iPhone to myChord Mojo. For this reason I would like to return it. The problem I have is that there seems to be n...

One UI update

After downloading the latest One UI update I have lost my mobile network.

Scadz by Level 1: Joiner
  • 855 Views
  • 7 replies
  • 0 kudos

Number transfer

I was on O2 pay as you go, but got a new phone and contract with O2. I have requested for my old number to transfer over and it hasn’t yet. It has been 2 full working days. Is this normal?

Plumpton by Level 1: Joiner
  • 176 Views
  • 1 replies
  • 0 kudos

lack of signal

I am having constant signal drop outs - more out than on, sometimes up to 24 hours off then an hour on. Shows awareness 'of problems' on coverage map but never improves although I am only a mile from mast with no intermediate hills, buildings or tree...