O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
cancel
Showing results for 
Search instead for 
Did you mean: 

Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4977 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 814 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1366 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1581 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1304 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

GuruSupport.png SideButton_New.png
Chris_K by O2 Social Media Team
  • 5626 Views
  • 122 replies
  • 5 kudos

Resolved! Over charged

I have been charged twice for my monthly bill and wondering how I go about getting this refunded?

MS3 by Level 1: Joiner
  • 48 Views
  • 1 replies
  • 0 kudos

Headphones

Just set up a new phone contract and trying to claim my free samsung airpods, but now that ive purchased the phone contract cant get the link or info needed to claim the headphones, can you help

Resolved! Zero 4G coverage today

I have had ZERO 4G and 5G coverage all day today since 8.00am this morning.no network errors that I can tell and no other of my O2 pals have had issues.

DC78 by Level 1: Joiner
  • 47 Views
  • 1 replies
  • 0 kudos

Resolved! Apple Watch

I have ordered the wrong watch can I return it and exchange 

Scootoo1 by Level 1: Joiner
  • 57 Views
  • 1 replies
  • 0 kudos

Help new phone and no internet

Just got my new 13 pro all set up and ready to go but no internet. Connected to wifi fine but nothing when off. Done the manual but still nothing

Resolved! No service

I may have accidentally requested a PAC code and now have no service. 

Jules1812 by Level 1: Joiner
  • 83 Views
  • 2 replies
  • 0 kudos

No signal

Hi all , I recently put a smarty SIM card in my phone and now when I put my o2 SIM card back in I have no service , my sim card works in my husbands phone but not mine , I’ve even tried the smarty sim back in and now that does not work either , pleas...

Lm90 by Level 1: Joiner
  • 78 Views
  • 2 replies
  • 0 kudos

Resolved! Tec help

I need tech help. I have PAC code from tesco but struggling to get anyone at o2 to switch the number tfor me

Vero by Level 1: Joiner
  • 117 Views
  • 1 replies
  • 0 kudos