O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4019 Views
  • 0 replies
  • 11 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 534 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 923 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1171 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 974 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 4094 Views
  • 118 replies
  • 5 kudos

Resolved! Gps watches

I bought two gps watches for my kids which require sim cards, iv gone to top it up today and it says its been disabled/blocked. Iv done the unlock thing through my 02 but iv had a text to say this hasnt been successful and an email has been sent.Well...

Family4 by Level 1: Joiner
  • 27 Views
  • 1 replies
  • 0 kudos

Activating voicemail on ported number

I swapped from Vodafone to 02 about a week ago, but still don't have voicemail set up. I've tried calling 1750, as per support recommendations, but receive the following message, "Your messaging service could not be set up as we have not received you...

Dev12 by Level 1: Joiner
  • 45 Views
  • 2 replies
  • 0 kudos

Resolved! Apple Pencil broke

My apple pencil has a crack in the bottom near the tip and has stopped working only had it 2 months. Contacted apple they want £136 to replace it which is more than I've got it on contract via o2 for. Can't seem to find the o2 online chat?? What do I...

MrsClark by Level 1: Joiner
  • 32 Views
  • 3 replies
  • 0 kudos

Resolved! Adult content

Why I'm not able to access adult content 

Suman by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

No plug

I urgently needed a new phone which arrived very efficiently the next day. Perfect! However without a plug which wouldn’t have been a problem as I have several already. Sadly the cable has been changed and doesn’t fit any of the plugs I have. Very fr...

EP1 by Level 1: Joiner
  • 41 Views
  • 2 replies
  • 1 kudos

Resolved! Activate new sim on same number when old sim is damaged

I need to activate my new sim in my iPhone 12 but they keep sending ID texts to my old sim which was damaged and no longer working. How do I activate new sim on same number without picking up the text messages?

Clara_83 by Level 1: Joiner
  • 38 Views
  • 2 replies
  • 0 kudos

Resolved! Call failed

I have recently upgraded my sim only contract and since then have not been able to make phone calls. I have 1000 minutes remaining but whenever I attempt to make a call it repeatedly says call failed. I have tried contacting o2 several times but just...

Cm79 by Level 1: Joiner
  • 35 Views
  • 4 replies
  • 0 kudos

Issue with the Internet speed

My Internet speed it's very slow for the money what I pay, i will prefer to change company if no one do nothing about

Vf by Level 1: Joiner
  • 18 Views
  • 1 replies
  • 0 kudos