O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 4947 Views
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 804 Views
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 1345 Views
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 1563 Views
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 1298 Views
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 5606 Views
  • 122 replies
  • 5 kudos

Resolved! Using an O2 mobile still on contract by someone else

Hi All, four weeks ago now I purchased a mobile phone from FB Marketplace as I simply did not want a new contract.The phone in question was an OPPO Find X3 Pro, I asked the seller a number of question beforehand such as whether the phone was still on...

mszune by Level 1: Joiner
  • 89 Views
  • 3 replies
  • 0 kudos

Resolved! iPhone locked to o2

I have moved to giffgaff and therefore my o2 app and o2 account has closed however I need to unlock phone as my sim isn’t working.

Rezwan by Level 1: Joiner
  • 153 Views
  • 7 replies
  • 0 kudos

Resolved! Data share

How can I swap data from one tariff to the other 

Kiera by Level 1: Joiner
  • 38 Views
  • 1 replies
  • 0 kudos

Resolved! "2GB data warning"

why is this on myphone when My O2 says 8.27 left of 10GB

SuperNell by Level 1: Joiner
  • 41 Views
  • 1 replies
  • 0 kudos

Resolved! Network gone

My network has gone I can't make any calls and cannot contact o2 customer service using my network. What do I do?

Resolved! 5g sim

I am currently on the iPhone 6s which has a 4g sim in. I am upgrading to the 13 which has 5g capability and want to know how to get a 5g sim

Zayn7867 by Level 1: Joiner
  • 88 Views
  • 2 replies
  • 0 kudos

Resolved! nhs discount

Hi I have recently got a new contract with 02 as mine was up for renewal. My renewal date is 8th october. I tried to apply my NHS discount on my new contract however it will now allow me to. Is this because It is not my renewal date yet?

chloe2021 by Level 1: Joiner
  • 74 Views
  • 1 replies
  • 0 kudos

using phone abroad

Hello,pls I need your help, currently am away from UK and thought automatically my phone will roamed but I can't get my text messages and my phone not ringing, pls how can you help me am a monthly paying customer

Petero by Level 1: Joiner
  • 91 Views
  • 3 replies
  • 0 kudos

Resolved! Change of number

Hi I took a contract phone out on Sunday, I would like to change the new number to my old number if that is possible?

Nat8 by Level 1: Joiner
  • 46 Views
  • 1 replies
  • 0 kudos