Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...
Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...
Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...
Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...
Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...
Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...
Hi All, four weeks ago now I purchased a mobile phone from FB Marketplace as I simply did not want a new contract.The phone in question was an OPPO Find X3 Pro, I asked the seller a number of question beforehand such as whether the phone was still on...
I have moved to giffgaff and therefore my o2 app and o2 account has closed however I need to unlock phone as my sim isn’t working.
How can I swap data from one tariff to the other
why is this on myphone when My O2 says 8.27 left of 10GB
My network has gone I can't make any calls and cannot contact o2 customer service using my network. What do I do?
iPhone 7 won’t turn on at all
I am currently on the iPhone 6s which has a 4g sim in. I am upgrading to the 13 which has 5g capability and want to know how to get a 5g sim
Hi I have recently got a new contract with 02 as mine was up for renewal. My renewal date is 8th october. I tried to apply my NHS discount on my new contract however it will now allow me to. Is this because It is not my renewal date yet?
Hello,pls I need your help, currently am away from UK and thought automatically my phone will roamed but I can't get my text messages and my phone not ringing, pls how can you help me am a monthly paying customer
Hi I took a contract phone out on Sunday, I would like to change the new number to my old number if that is possible?
