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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2878 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5035 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15749 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8040 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7425 Views
  • 6 replies
  • 0 kudos

Resolved! Text message

Good morning, I would like to ask if it's possible to get a list of SMS messages with their content?Thanks for answer in advance.

Andre1 by Level 1: Joiner
  • 166 Views
  • 1 replies
  • 0 kudos

Data

I have received a text to say that I have already used 80% of my data allowance, I’m very confused how this is as it is only the beginning of the month

Fiona_v97 by Level 1: Joiner
  • 116 Views
  • 1 replies
  • 0 kudos

Roaming

Hi is there any reason my data would not be working in main land Europe? It worked in Holland but has failed to work in France Belgium Germany and Austria now in Italy and it’s still not working thanks phil

Phil21 by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

out-of-bundle charges reduction

Just confirming we've now added your out-of-bundle charges reduction . Just received the above text/email, can also see it on my o2 app, i haven't made any orders or changes, anyone else had this? Can't get through or report as fraud....

Lauren91 by Level 1: Joiner
  • 6619 Views
  • 3 replies
  • 0 kudos

Mobile data not working

Hi there,my mobile data is not working and i cant use my apps outside.can you help?

ANNF by Level 1: Joiner
  • 167 Views
  • 1 replies
  • 0 kudos

Data plan for Apple watch

I cannot add a data plan to my Apple Watch via the watch app. I’ve been to the shop and phoned o2 and no one can help. What is the solution? Tried many things. I see lots of people have the same issue. Please help.

Jasonak by Level 1: Joiner
  • 143 Views
  • 1 replies
  • 0 kudos

Suddenly not receiving texts from the NHS-NoReply service and have missed some appointments now.

Hi, I'm looking for help quickly please. Up until April of this year I was able to receive text messages from the NHS which came through to me as NHS-NoReply. However, since then, none have come through to my mobile and I've missed some hospital appo...

Resolved! Air pods

Are my air pods under warranty bought November 2021

Annie6951 by Level 1: Joiner
  • 149 Views
  • 1 replies
  • 0 kudos

Reception issues

I bought a new iPhone 14 about 10 months ago. Network is O2 and BT wifi. Constantly people say they can’t hear me. I’ve tried doing the usual tests but I don’t seem to be getting anywhere. Looking for any advice please.

LindaJ by Level 1: Joiner
  • 152 Views
  • 1 replies
  • 0 kudos

Resolved! Don’t answer this number! Or any from people asking for OTP’s!

Don’t answer this number: +44 20 3838 2296 from London! I’ve received a call from this guy for weeks now because at first he seemed super friendly and legit but I was busy so asked him to call me another time. Well today I finally carried on the call...

DavidDarko by Level 1: Joiner
  • 18795 Views
  • 1 replies
  • 0 kudos