O2 Gurus
Do you have a technical or specialist issue? Ask our Gurus for help and support.
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Forum Posts

Account advisors daily rota

Hi everyone, We have recently introduced a new account-help resource to our Community. When you post a query here on the forum, our knowledgeable community members will be happy to help troubleshoot and hopefully resolve your query. If, however, your...

Martin-O2 by Community Manager
  • 0 replies
  • 12 kudos

[Guru Video] Increase text size on iOS or Android

Hey all,One of our O2 Gurus, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the videos belo...

Chris_K by O2 Social Media Team
  • 2 replies
  • 1 kudos

[Guru Video] Extend your ring time

Hey all,Our O2 Guru Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to accept it, t...

Chris_K by O2 Social Media Team
  • 4 replies
  • 0 kudos

[Guru Video] How to use the My O2 App

Hey everybody,One of our O2 Gurus, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos below, wi...

Chris_K by O2 Social Media Team
  • 5 replies
  • 1 kudos

[Guru Video] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of our O2 Gurus (Jim - he's not currently one of o...

Chris_K by O2 Social Media Team
  • 6 replies
  • 0 kudos

Technical or specialist issues? Ask our Gurus

Welcome to the brand new O2 Guru board While our stores are temporarily closed due to the COVID-19 crisis, our amazing O2 Gurus are working from home and are here to help customers with any technical related issue you may be having. Our Gurus are abs...

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Chris_K by O2 Social Media Team
  • 120 replies
  • 5 kudos


If I have no data left but have unlimited texts why can I not send a text message

Iantoby by Level 1: Joiner
  • 1 replies
  • 0 kudos

Resolved! Tariff change

I’ve just changed my tariff for more data will I start getting more data straight away

Phone Bill Dispute

I have had an ongoing issue with O2 for 2 months now and not a single person has been able to help me. I had my phone stolen at the start of July and even though I reported it stolen the person who stole it was still able to spend £159.00 on my phone...

RS4 by Level 1: Joiner
  • 4 replies
  • 0 kudos

Cannot send texts to random people on S21

I've got a new S21, only had it a couple of weeks.Randomly, it will not let me text people. This may be right from the first try for a new exchange, or I could be in the middle of a conversation with them and then I can't text them any more. I can't ...

Mobile data in Europe

Hi I’m in Tenerife and can’t use mobile data. Phone callls and texts fine. Mobile data and roaming all turned on . Never had a problem before

Alison7 by Level 1: Joiner
  • 2 replies
  • 0 kudos

Resolved! No connection in Croatia

currently have a 12 m sim only for 100gb, with euro zone and world travel, my iPhone shows the Croatian telecom Telemach, but unable to make call or receive data,any ideas, Can’t seem to be able to speak to an agentThanks in advance

Megz79 by Level 1: Joiner
  • 1 replies
  • 0 kudos

What Data speed is fair to expect in a good coverage area?

Hi,I recently joined O2 after being with 3Uk for many years. I left 3Uk, because they have had a network capacity issue on the cell tower that serves my home address for many months.I checked the O2 coverage map for my area, and it says good indoor 4...

Jonick by Level 1: Joiner
  • 9 replies
  • 0 kudos