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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2603 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 4925 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15388 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 7872 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7279 Views
  • 6 replies
  • 0 kudos

Resolved! phone number of an O2 sim card

I have an old O2 sim card of the size that fits in older phones, not iphones. I want to use it in an old style phone but I don't know the number that goes with it. Numbers on the sim card are 89441, 10064,70477,2965, 3GP 10. Is there any way to retri...

Resolved! Help with texting apps

Help. 75 year old technophobe here. Have just transferred to O2 with a new mobile Samsung A34. I'm having trouble sending and receiving text message. I have managed to send test messages to a couple of people on my contacts list successfully. However...

Fozzy by Level 1: Joiner
  • 405 Views
  • 4 replies
  • 0 kudos

Resolved! three way voice call

How do I set up speaking with an extra person on my mobile phone when having a call already in progress so it becomes a three way call. This is not a conference call request.

Sim inly

I recently swapped to sim only & my data has gone really quickly not doing anything different

MrsO by Level 1: Joiner
  • 96 Views
  • 1 replies
  • 0 kudos

Resolved! Need a new sim

My wife has just been diagnosed with dementia and I have bought her a new phone. It is a Doro 780X IUP. Unfortunately the sim from her current phone (IPhone 5S) does not seem to fit the Doro phone, which requires a micro SIM card (3FF). Could you ple...

JandH by Level 1: Joiner
  • 266 Views
  • 1 replies
  • 0 kudos

Resolved! Coverage expired

My coverage today has gone completely. I have 0 cellular signal whatsoever. When I checked, it said coverage terminated? What does this mean please and why can’t I use my phone at all now unless connected to wifi? And even then I can’t use cellular d...

Alcatel hotspot won’t connect to WiFi

Hi I purchased a Alcatel Hotspot from O2 yesterday as the property I’m renting has no WiFi ..however I can’t get it to receive WiFi ..spent 2 hours on the phone yrsterday ..being transferred to 3 people who were no help

Charges

I've just got notification that my charges are £132 over already this month. It appears to all have been spent in google play- IT WASNT ME!!

0615 by Level 1: Joiner
  • 285 Views
  • 3 replies
  • 0 kudos

Resolved! Pin locked and not recorded

Hi - I had a Samsung phone Model no.GT-55570 Android version 2.3.6 Build no. GINGERBREAD. XWKTZ S/N : [Removed] IMEI : [Removed] I got it new as a present from a friend who had got an extra handset when she bought her phone. So the box had not been o...

Rose67 by Level 1: Joiner
  • 333 Views
  • 3 replies
  • 0 kudos