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Forum Posts

Resolved! No caller id on all incoming calls for over two weeks

Here is my full diary of events which ended I think by getting scammed, hopefully that part has ended. Not that I am an idiot but understandingly getting caught out. So I got moved by virgin to O2 about 4 months ago with no say in the matter. That's ...

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Grammo by Level 1: Joiner
  • 2875 Views
  • 7 replies
  • 0 kudos

[Video Guide] Increase text size on iOS or Android

Hey all,One of our O2 staff members, Loz, has recorded some videos stepping you through changing the text size on your phone. Some customers out there may not even know this is possible, but could benefit from a larger text size, so check out the vid...

Chris_K by Former Staff
  • 5033 Views
  • 2 replies
  • 2 kudos

[Video Guide] Extend your ring time

Hey all,Our O2 staff member, Ann-Marie is here to show you how to extend the ring time of an incoming call. If you're always caught scrambling about ti find your phone when a call comes in, or you just need extra time to vet it or to get ready to acc...

Chris_K by Former Staff
  • 15746 Views
  • 14 replies
  • 0 kudos

[Video Guide] How to use the My O2 App

Hey everybody,One of our O2 staff members, Scott, has recorded a few videos introducing the fantastic My O2 app. With it, you can manage your account 24/7 - view your allowance, add bolt-ons, check your tariff details, and more.Check out the videos b...

Chris_K by Former Staff
  • 8039 Views
  • 5 replies
  • 1 kudos

[Video Guide] Voice and video calling on WhatsApp

Hey all,With many of us self-isolating or just spending more time at home, it’s important now more than ever to stay in touch with friends and family.Through the power of chat apps like WhatsApp, one of ourO2 staff members has made a short video show...

Chris_K by Former Staff
  • 7424 Views
  • 6 replies
  • 0 kudos

No signal

Hello. There is no signal on my phone. I turned off/on phone, but issue is not solved. I have bought sim card 11 month ago and received in Azerbaijan. [Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

Resolved! Unlocking old phone

I need to unlock an old phone. Im now with a different network and o2 are making it near impossible to navigate. This is kafkaesque, please help.

iPhone 14 frozen

Hi my iPhone 14 won’t swipe to open to my apps the screen frozen tried forcing restart doesn’t do anything any ideas on what to do

Mindymo17 by Level 1: Joiner
  • 190 Views
  • 1 replies
  • 0 kudos

The App is useless and the chat function is a joke

  My bill has been almost doubled for no apparent reason. I’ve tried to ‘view my bill’ on the App (updated to latest version) and get an error message. I’ve tried to speak to someone and get the below;“Sorry, we're extremely busy right now, so I can'...

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BenC by Level 1: Joiner
  • 342 Views
  • 3 replies
  • 0 kudos

Apple Data Plan not activating! Reference code 112

Hello, I have recently switched my o2 mobile contract from business to a personal sim only contract (Keeping my same number) so I can use my Apple ultra watch on a data plan. However, when I try to activate it, I get an error message Reference code 1...

1512pk by Level 1: Joiner
  • 234 Views
  • 1 replies
  • 0 kudos

keep old number

Despite my asking to retain my old number you have sent a new number. What is the procedure for retaining my old number?

IO-10 by Level 1: Joiner
  • 189 Views
  • 1 replies
  • 0 kudos

Can’t log

I can’t login to my o2 account and it says the 48 hours thing but I have had my account for ages I just haven’t logged in but I need to so I can see my data usage. It said the same thing the other day so i Waited until now to try and log in again but...

E23 by Level 1: Joiner
  • 131 Views
  • 1 replies
  • 0 kudos

Voicemail

I need my voicemail number set up

POH by Level 1: Joiner
  • 140 Views
  • 1 replies
  • 0 kudos